Customer Experience Representative, AWS

Join Our Team

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This position will be in our Buffalo-NY, Miami-FL, Austin-TX, or Scottsdale-AZ office with opportunity to be on a hybrid schedule and a few days remote per week.

Your Role :

• As a CER you are an expert in sales enablement and customer experience. You handle customer inquiries and resolve highly complex support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience.
• You are consistently working on challenging assignments that require independent action and a high degree of initiative to resolve.
• You serve as a point of escalation and can navigate through the various teams and tools throughout Ingram Micro.
• You have a greater understanding and knowledge of the vendor and their processes, promotions, and offerings.
• You evaluate opportunities that will improve the customer experience, SLAs.
• You will provide training, coaching and mentoring support to other team members.
• Drives the success of a customer or solutions category by leveraging vendor / customer expertise to help maximize growth.
• Enhances and enables customer / vendor utilization of the Xvantage platform through various activities.

Key Responsibilities

What You Bring To The Table :

The typical base pay range for this role across the U.S. is $47,300.00 - $75,700.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.