Customer Relationship & Marketing Specialist

Job Description

Job Description

The Roberts Williams Team at RE / MAX Premier is actively seeking a Customer Relationship & Marketing Specialist to join our growing real estate team.

This role is essential for managing our past customer database, orchestrating thoughtful gifting programs, enhancing our online presence through engaging social media posts, and coordinating memorable events.

If you are a hardworking self-starter with a passion for building lasting relationships and creating exceptional customer experiences, we would love to hear from you!

Applicants should enjoy helping people and continually learning how to streamline our processes. They will relish the opportunity to take on greater responsibilities and will be eager to demonstrate their ability to push the team closer to achieving its goals, as well as being deeply committed to the team achieving greater levels of success.

As you succeed in the role, you may have opportunities to grow and increase your responsibility and income.

Compensation :

• Salary Base : $38,000-$48,000
• Bonus Potential
• Paid time off (after 90-day probationary period)

Compensation : $38,000-$48,000

$38,000-$48,000

Responsibilities :

• Load all past customers and network contacts into the CRM database, and keep the database updated with information as needed
• Create and implement gifting programs (birthdays, anniversaries, etc.) Coordinate the Thank You card program
• Keep track of closings and ensure we have celebration items ready Consistently update listings, photos, videos, etc. on all Social Media platforms
• Manage and update team website
• Develop a system for sending monthly postcards and letters of the heart Obtain Google reviews from past / current customers
• Plan and coordinate marketing events with customers and business partners
• Assist in answering calls and delegate to the proper person
• Call and book appointments with business partners
• Management Responsibilities :
• Manage yourself and your schedule. Find ways to improve the team’s systems
• Create & Maintaining the manual on Marketing Systems and Customer Relationships.

This role may lead to future leadership opportunities!

Qualifications :

• Team player with a positive attitude and strong work ethic
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple tasks and prioritize daily workload
• Computer proficiency experience with Google Sheets and Airtable is a plus!
• Detail-oriented with a focus on accuracy and timeliness must be thorough and LOVE checklists!
• Strong problem-solving skills and a proactive, growth / learner mindset
• Service-based attitude with the ability to handle strong personalities
• Must have a CAN and WILL DO attitude. This person will be willing to help out wherever needed to help the team succeed.

About Company

The Roberts Williams Team is an ambitious group of top-producing real estate sales professionals focused on The Villages community and surrounding areas.

Led by Matt Roberts, Guy Williams Jr., and Debbie Roberts, we have been the top-selling REALTOR®team in The Villages® community since 2020.

The team's Mission is to provide service so great, customers can't help but tell everyone they know about us. To that end, we are looking for like-minded support staff to help streamline our processes and ensure the best possible experience for our customers.

The right candidate will exhibit our Core Values of Excellence, Integrity, Friendliness, and Fun. They will be the kind of people who enjoy a challenging and fast-paced work environment where each member holds themselves and each other to a high standard.

We work hard, actively seek constructive feedback, and care deeply about one another. And when we meet our goals, we celebrate together.