About WakeMed :
Interested in this role You can find all the relevant information in the description below.
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.
For more information, visit www.wakemed.org.
Position Information :
The Team Leader Patient Insurance Rep will help patients seamlessly navigate complex billing, financial, and insurance workflows.
The Team Leader Patient Insurance Rep is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures.
Responsibilities include :
- Accurately performing administrative duties required to provide estimates, confirm insurance, secure authorizations, answer billing questions, and collect payments.
- Managing authorization, estimate, and billing work queues.
- Serving as a mentor for Patient Insurance Representative peers and assisting with training new employees.
- Acting as a liaison to patients, the community, and healthcare professionals.
This position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service.
The work environment may be in the practice or in a call center. This task-based, metrics-driven position reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives.
The Team Leader Patient Insurance Rep supports multiple specialties, reviews patient charts, communicates with the physician office to obtain needed information, and relays necessary information to the insurance company.
Experience Requirements :
2 Years Healthcare Required
Education Required :
High School Diploma or Equivalent Required
Licensure / Certification Requirements :
Not Applicable
Hours of Work : 8 : 00a-4 : 30p, M-F
8 : 00a-4 : 30p, M-F
Weekend Requirements :
No Weekends
Call Requirements : none
none
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