Job Overview :
Christian Brothers Automotive is currently seeking a Franchise Operator to lead the team at this state-of-the-art facility.
This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations.
The Franchise Operator position is directly responsible for all aspects of the location operations.
Responsibilities include, but are not limited to :
- Implement the Christian Brothers Automotive system to achieve store profitability goals
- Develop and implement local marketing activities
- Recruit, hire, and train local employees as required
- Follow-up communication with customers after repairs are completed
- Manage web portal and online presence
- Manage all employees through coaching and career skill development
Qualifications
Qualifications :
- At least 5 years experience in automotive repair, preferably in Fixed Operations and / or Service Management
- Must have strong interpersonal / communication skills
- Strong customer service focus
- Ability to effectively lead and manage service manager / writer position
- Ability to effectively lead and manage automotive technicians
- Solid track record in automotive repair estimating and repair order generation
- Significant experience in KPI reporting (ticket averages, car count, labor and parts reporting)
- Significant experience in retail sales / service
- Windows PC skills, including MS Office
- TekMetric or similar shop management system experience
Physical Requirements :
- Being on your feet for the majority of the workday (standing, walking, etc)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Communicating clearly with customers and team members via phone and computer
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