Schedule : Sunday - Thursday from 11am - 8pm
Active Illinois or Michigan real estate license required
As a member of the Redfin Sales Support team, you'll be the first point of contact for potential customers via phone, text, or email and educate them about the benefits of working with Redfin to buy or sell a home.
From our cutting-edge technology to our in-depth training and supportive team environment, we've got you covered. Your love of real estate and ability to quickly gain a customer’s confidence over the phone will be key to your success.
In applicable markets, you may also work with customers requesting a cash offer.
Day-to-day responsibilities :
You are the first voice of Redfin and responsible for earning a customer’s business by guiding them to the best solution
You will work from a customer queue, handling live phone calls and inquiries created from the website and app
Be an expert on all of Redfin’s real estate products and services and advise customers to clear next steps
Match prospective customers with a local Redfin Agent for a home tour, buyer’s consultation, or listing consultation
Qualifications :
Active Illinois or Michigan real estate license required; also willingness to obtain additional licenses. Find out how to get one here :
Previous inside sales experience preferred; will also consider customer service or real estate, or other sales experience
Real estate transaction experience preferred
Strong multitasking skills
Clear and concise verbal and written communication
Experience using a Customer Relationship Management (CRM) system is preferred
Microsoft Office or Google Suite experience a plus
Schedule :
Set, 40-hour schedule that may include nights and weekends, with occasional overtime necessary
Opportunity to work remotely, with 1 2 potential in-office days per month for team events (based on Manager approval)
Compensation :
Competitive hourly wage with uncapped bonus potential based on the number of new customers you create
Industry-leading benefits, including :
Three weeks of paid vacation, plus paid parental leave, sick leave & flex days
Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses
REALTOR association, MLS dues, and state license fees reimbursed
401(k) and Employee Stock Purchase Plan
Career development :
Comprehensive in-person and virtual training
A management team invested in your growth and success
Growth opportunities to move into other positions at Redfin (including management-level roles, if qualified).
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