Specialist - Collections

Total Safety is looking for a Collections Specialist to join their safety conscious team! The collections specialist is responsible for locating and communicating with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements.

Collections specialist will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

The hourly pay rate for this position is $32.50-$35

About Total Safety

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment / paramedics, communications systems, engineered systems design, and materials management.

Our Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Responsibilities

Initiates telephone and / or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.

Accept incoming phone calls to handle billing issues and / or process payments and issue credits.

• Follow up on calls and email, fax or mail copies of invoices as required.
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment.
• Perform credit evaluations for new or renewal business to determine credit worthiness.
• Process credit card payments on accounts and resolve questions and issues on accounts.
• Assist the sales department in account set up by setting credit limits and terms.
• Run daily reports - credit hold report, credit balance report and aging reports.
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required.
• Run Aging reports and update notes in system regarding status of payment on accounts. Coordinate with offsite collections specialist on collection strategies and problem accounts.

Upload account information to outside collection's company as required.

Provide back up for customer service, Accounts Receivable Clerk as necessary.

Minimum Requirements :

• A minimum of three (2) years of credit or collections experience or an equivalent education and experience combination
• Experience in multi-state return compliance. Strong analytical, research, and writing skills. Proficient using Microsoft Suite (e.g. Word, Excel, etc )
• Proficient in Vertex Returns and Vertex L Series software. Working knowledge in state and local tax compliance procedures.

Must be able to work under pressure and respond to tight turnaround time of projects.

• Good organization and time management skills to handle multiple tasks and changing priorities. Must be able to work with interruption.
• Ability to work in a high paced environment with strict deadlines.
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.

Education :

Bachelor’s degree from an accredited college or university