General Manager

You are invited to take the helm of the UK’s most legendary Coaching Inn, as General Manager or as we like to call the role, Innkeeper’.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Following a complete refurbishment in 2018 and the launch of both Grill’ and Tavern’ by James Martin last year, this very special business is in a great place and we are looking for an energetic and dynamic individual who has the proven track record, market knowledge and business acumen to build on this commercial success.

This is a hand’s on role, requires a candidate who enjoys leading The Team from the front and being ever-present during key periods with an innate ability to nurture positive relationships with the local village community and beyond.

A passion for hospitality, an eye for detail and exceptional leadership skills are essential personal attributes as well as the ability to deal with the type of curved balls that are inevitable in a building which dates back 600+ years.

As part of The Iconic Luxury Hotels family, you will benefit from the backing of an exceptional employer brand and a central support team and framework that will help you and your team deliver consistent KPI’s.

In the not too distant future, there are exciting plans to expand the business, with the addition of a new event space and several garden suites, hence experience of launching new concepts and operating standalone suites would be useful.

Responsibilities

As part of The Iconic Luxury Hotels Family you will be charged with delivering our unique style of hospitality, Iconic service standards and our financial targets by continuing to develop a highly motivated, engaged and focused team of hospitality professionals.

The General Manager is fully responsible for all aspects of The Lygon Arms in the hotel's restaurants, bars & lounges, kitchens, meeting rooms, effectively managing all resources.

• The General Manager is responsible for delivering the annual budget by driving sales, focusing on revenue opportunities and controlling all costs to ensure that the budgeted GOP percentage is achieved.
• The General Manager is responsible for the creation and delivery of the hotel’s Business Objectives, ensuring that these are reviewed and monitored as part of the departmental monthly strategic meetings.
• The General Manager is responsible for ensuring that the hotel is compliant and achieves exemplary health and safety standards.
• The General Manager will be confident in leading the Lygon management team, representative of modern management practices, and indirectly supervise the employees of the hotel promoting a positive, engaging, and competent service culture in all areas of the business.
• The General Manager will take pride in being a local ambassador and be part of local community activities.
• The General Manager will be passionate about raising the profile of the Lygon Arms by attending national events.
• The General Manager will attend monthly P&L review meetings with Iconic Luxury Hotels.
• To achieve budgeted financial performance in all areas of the business.
• Showing teamwork and flexibility, to work closely with CRO ensuring that weekly forecasts are accurate whilst ensuring that the sales, marketing and PR initiatives are being actioned centrally and at hotel level.
• To be passionate about following AA red star standards, achieving high levels of service for all external guests.
• To take pride in ensuring that the hotel's online presence is positive and well managed by achieving at least a 98% response rate.
• To be confident in achieving the targeted RGI.
• To be intuitive and continue to develop the quality of service and experience of the hotel whilst constantly evolving the offering to keep up with guest demands and stay ahead of the competition.
• To position Lygon Arms as a world-class country house hotel with AA red star standards for service excellence.
• To be confident in effectively communicating the vision, purpose, and objectives to the team by inspiring and empowering them to deliver excellence whilst achieving the budget.
• Models the Lygon Arms standards for service, innovation and teamwork and holds others accountable for delivering world-class performance.
• Fulfils promise to the team to provide a challenging and compassionate work environment, recognising strong performance, and listening and acting on feedback.
• With integrity, effectively leads the team through business growth.
• Guides the financial management of the organisation.
• Aligns department goals and resources to meet the performance and financial objectives of the hotel.
• Helps others understand the drivers of the Hotel’s financial success and commercial strategy.
• Being confident in effectively communicating to all levels of ownership, management and the team.
• Securing strong credibility within the international hotel industry.
• To be passionate about creating an atmosphere of excellence within the Hotel establishing high levels of expectations and empowering the team to deliver.
• Compellingly communicates to staff the critical role they play in achieving the vision, purpose and strategic goals of Lygon Arms.
• Provides a level of management and leadership presence that instils confidence in the individual, the team and the members.
• Demonstrates effective decision making that builds the confidence of all.
• Through teamwork, provides effective support to the management team to ensure quality operations both qualitatively and fiscally.
• Facilitates organisational change initiatives; leads and supports the team in seizing opportunities to improve the performance of the Hotel and continues to demonstrate world-class service to guests.
• Facilitates development and achievement of professional and personal goals for self and the team.
• Effectively recruits, orients, develops and retains a talented and diverse workforce in conjunction with the on-site and central People Team.
• To ensure the team are confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.

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