Job Description
Description
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services.
Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via written correspondence to patients and physicians on a daily basis.
Provides appropriate and clinically relevant information and facilitates requests within the designated timeframes based on clinical urgency as defined per protocol.
Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity.
Education
High School Diploma or Equivalent (Required)
Bachelors Degree : in Marketing, Communications or Healthcare. (Preferred)
Combination of relevant education and experience may be considered in lieu of degree.
Experience
2 Years experience in customer service. (Required)
General Experience communicating in Spanish (Bilingual) (Preferred)
General Experience in a managed care and insurance, physician practice or call center environment (Preferred)
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