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Sr Manager Digital Customer Success

VirtualVocations
Inglewood, California, United States
Full-time

A company is looking for a Senior Manager, Digital Customer Success.Key Responsibilities : Design and implement a digital Customer Success program utilizing AI technology to drive customer outcomesCollaborate with cross-functional teams to enhance the customer journey and engagement modelDevelop innovative strategies to guide customers through the adoption and value realization processRequired Qualifications : Expertise in building Digital Customer Success programs for SMB and Enterprise customersOver 10 years of experience in Customer Success within SaaS B2B technology companiesExperience with Gainsight and Gainsight's Journey OrchestrationAbility to lead large, cross-functional initiatives and drive stakeholder alignmentAnalytical skills to measure success and inform strategy using data

23 days ago
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