Security Guard

Security Officer

Provide a presence and patrol the Transit Center, City Hall, and Downtown Parking Ramp detecting and preventing acts by individuals or groups which are injurious to others or to property. Maintain order and use good judgment and discretion in handling employees, passengers, parking ramp customers or the general public. Effectively communicate with fellow city staff, Waukesha Metro personnel and the general public.

Essential Job Functions :

• Maintain good personal and uniform appearance and be courteous to the public, parking customers, City employees and Waukesha Metro Transit personnel at all times.
• Intervene to terminate acts injurious or potentially injurious to others or property.
• Patrol in accordance with routes and schedules established in the Posted Orders, at the direction of the Supervisor.
• Notify appropriate Waukesha Metro Transit and / or Parking supervisor and / or Waukesha Police of any activity which is suspected of being criminal in nature.
• Investigate questionable acts or behavior observed or reported on City property and question witnesses and suspects to ascertain or verify facts.
• Respond to reports of ill or injured passengers, citizens and employees, render first aid when appropriate, and notify Waukesha Metro Transit personnel, the Parking Supervisor or Waukesha Fire if further assistance is necessary or desirable.
• Under extraordinary circumstances, detain within legal limits and in accordance with written policy and procedure, any individuals reasonably suspected of damaging City or personal property or injuring others, for further investigation or arrest by local law enforcement agency.
• Maintain order and use good judgment and discretion in handling unruly passengers or trespassing public.
• Maintain an accurate daily log and write daily reports, incident reports, and non-employee injury reports.
• Maintain law and order within the Downtown Parking Ramp, Transit Center and / or City Hall.
• When assigned to the Transit Ramp, unlock and lock : lobby of Transit Center, staff vehicle parking gates and all assigned doors at the times prescribed in the post orders.
• In emergency situations, assume leadership and provide direction to employees and public to take shelter / evacuate following established emergency action plans of the Downtown Parking Ramp or Transit System / City.
• Monitor individuals for loitering. If person(s) are in the Downtown Parking Ramp, Transit Center or City Hall for longer than the allowable time limit, escort them off the premises and / or have them cited for loitering. Report those who are loitering to the Parking Supervisor.
• The Transit Center patrols are weekday mornings and evenings Monday-Saturday. The City Hall patrols are weekday mornings and late afternoon to evening.
• The Downtown Parking Ramp patrols are conducted 5 pm to 10 pm daily.
• Other duties as assigned. This may include additional assignments to meet emergency situations or special-duty assignments.

When assigned to the Transit Center :

When assigned to City Hall :

When assigned to the Downtown Ramp :

Graduation from high school or GED plus 5 years of experience in law enforcement or security services; or any equivalent combination of training and experience which provides the following knowledge, ability and skills :

The City of Waukesha is an Equal Opportunity Employer. It is not typical for someone to be hired at or near the top of the salary range. The specific compensation offered to a candidate is reviewed and based off a variety of factors including skills, qualifications, experience, certifications, and internal equity. Internal City applicants : please review HR Policy F2 Salary Plan and Administration regarding promotions / transfers.