Vice President of Customer ExperienceVirtualVocations • Lowell, Massachusetts, United States
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Vice President of Customer Experience
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for a Director of Customer Experience.
Key Responsibilities
Lead and manage teams across Onboarding, Support, Customer Success, and Ongoing Services
Develop and implement a customer experience strategy to enhance retention and drive upsells
Oversee key customer metrics and collaborate with Sales and Product to identify revenue opportunities
Required Qualifications
7+ years of experience in customer-facing roles within enterprise or mid-market B2B SaaS
Experience with complex onboarding processes and multi-module enterprise software
Proven success in driving customer outcomes across various functions
Track record of building and scaling high-performing teams
Data-driven mindset with a focus on metrics and continuous improvement
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President Experience • Lowell, Massachusetts, United States
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