Customer Service Advocate II

VirtualVocations
Nashville, Tennessee, United States
Full-time
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A company is looking for a Customer Service Advocate II to resolve routine inquiries and provide support to members and providers.

Key ResponsibilitiesAssess and research routine inquiries, initiating corrective actions as neededMitigate complaints to resolve issues during the initial contactDocument all communications for quality and performance trackingRequired Qualifications and EducationHigh School diploma or GED required1 - 2 years of related experience preferredVocational or technical education may be requiredExperience in a contact center environment is preferred

2 days ago
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