V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany.
At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success.
We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.
Positions Summary :
Responsible for responding to inquiries and providing information to customers calling into the Information Technology Office.
Records all customer contact information in our service desk tracking resources.
Evaluates situation, determines appropriate response and escalates to designated specialist / resource for resolution of customer's problem or complaint.
Tracks issues escalated for resolution to ensure customer receives a timely response.
Generally, follows documented procedures and checklists. Traveling maybe required.
Duties and Responsibilities :
Assist the on-site Office of Information Technology (Client) staff in the fulfillment of technology service to their customers and service region.
Other anticipate duties and responsibilities are listed below :
Install and configure Information Technology resources.
Troubleshoot and may perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Responsible for access control and security administration (password troubleshooting and resets included)
Install, configure, and update software
Assists with the monitoring and tracking of inventory for the Information Technology cost center
Assists IT Leadership in Project Coordination and Quality Assurance
Ticketing System(s) Incident management and distribution
Document inquiries concerning the use of audio-visual equipment including microphones sound speakers, video screens, projectors, video monitors, connecting wires and cables
Participate in team projects and assignments
Responsible for reading and following Department's
Responsible for understanding and enforcing the Department's Policies and Procedures
Responsible for documenting solutions to Technology issues
Able to lift up to 25 pounds
Perform other related duties as assigned onsite and remotely
Knowledge, Skills, and Abilities :
The ideal candidate should possess the following :
Good Verbal and Written Skills
Problem Solver
A+ Certified Preferred
Team Player
Customer Driven
Self-Motivated
Detail Oriented
Organizational Skills
Time Management
Web or SharePoint
Active Directory Resource management
V2Soft is an Equal Opportunity Employer ( EOE).
- to view all of our open opportunities and to learn more about our benefits.
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