Urgent Care Veterinary Area Practice Manager

Description

UrgentVet is seeking an experienced Area Practice Manager to lead our practice teams in the Boston, MA area. This is not your normal Practice Manager role! This position will support a group of UrgentVet hospitals in our region alongside our current Practice Managers.

An Area Practice Manager role is a great opportunity for a current Practice Manager that is looking for that next step in their career to continue to develop and grow professionally without extensive or overnight travel.

You will work collaboratively to help us in our mission to quickly help pets feel better!

About UrgentVet :

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care.

Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.

UrgentVet bridges the gap between daytime general practice and emergency / overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees.

Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting / diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

About the Position :

The Area Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture across multiple hospitals.

This role is an exciting opportunity for a skilled Veterinary Practice Manager eager to advance their career and contribute to delivering exceptional veterinary care while providing variety and challenge to your typical day-to-day.

As an Area Practice Manager, your mission is to support the hospitals in the local area, helping to lead the teams and oversee hospitals in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

Position Details

• Patient Advocacy : Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
• Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care.

Serve as a prominent brand ambassador for UrgentVet within the local community.

• Operational Excellence and Growth : Ensure patient care standards are met and provide the best urgent care medicine to the community while analyzing data and metrics for potential improvement and growth.
• People Management : Support and develop multiple hospital teams and managers in their careers as they continue to serve pets.

Navigate and proactively resolve conflict and de-escalate.

Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

A dditional Details

• Reports to the Regional Director of Operations, UrgentVet
• Daily travel in local region to various UrgentVet hospitals, schedule of which hospitals to support can vary weekly and daily
• Typically scheduled 40-45 hours / week and, because of the nature of the veterinary profession, longer hours are likely from time to time
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.

Skills, Knowledge, and Expertise

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow-up
• High level of self-awareness, with a willingness to receive feedback and continuously improve
• Skilled in de-escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision-making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members' strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external
• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with the ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they escalate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies

Benefits

• Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed / Registered Veterinary Technicians
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work / Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Bonus potential based on performance

At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone : over 100 veterinary practices within our family of hospitals and a footprint that extends across 10 states.

We continue to grow and leverage our infrastructure to empower veterinary practices and professionals by providing exceptional support for hospital operations, medical expertise, recruiting, training, marketing, finance, and human resource functions.

In short, we serve to support our family of hospitals and we got here by caring, listening, and fostering genuine partnerships with each of our veterinary hospitals to empower their strength, expertise, and medical autonomy at the local level.

Today, we get to call the 1,600 hospital employees, including over 200 veterinarians and 90 home office support staff, our colleagues, mentors, and cheerleaders.

Tomorrow will bring us even more growth in talent and expertise. And the best part? There’s room for you at the table to also grow and be supported if you join our team!