Customer Service Rep

Job Description

Job Description

Join the dynamic team at Allstate - Mike Gribbin Agency as a Customer Service Representative, where we pride ourselves on delivering exceptional service to our clients in Bremerton, Washington. At our agency, we are committed to creating a welcoming and supportive environment where your contributions are valued and growth opportunities abound. Our goal is to build strong, lasting relationships with our clients by consistently providing accurate and helpful assistance. In this role, you'll be the first point of contact for customers, helping them navigate their insurance needs, resolving queries, and ensuring they receive an outstanding customer experience every time. With a strong focus on team collaboration and a can-do attitude, you will be an integral part of our client-service team, supporting the agency's mission of maintaining a high standard of excellence.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Customer Interaction : Provide exceptional customer service by interacting with clients in person at our Bremerton office, addressing their questions, and resolving any issues they might have with their policies.

Policy Management : Assist clients with policy renewals, amendments, and cancellations while ensuring that they understand their coverages and benefits.

Claims Assistance : Guide clients through the claims process, ensuring they understand what to expect and helping them gather the necessary documentation.

Conflict Resolution : Actively listen to client concerns to provide accurate information and solutions, ensuring customer satisfaction and retention.

Record Keeping : Maintain accurate and up-to-date client records, documenting each interaction for quality assurance and future reference.

Ongoing Learning : Stay informed about Allstate products, services, and changes in the insurance industry to provide the best service possible.

Requirements

Experience : Proven experience in a customer service or call center role is required.

Communication Skills : Strong verbal and written communication skills are essential for this role.

Problem-solving : Ability to assess customer queries effectively and provide efficient solutions.

Empathy : A genuine concern and understanding of customer needs and a dedication to providing an excellent customer experience.

Technical Skills : Basic proficiency in using computer systems and software applications.

Local Knowledge : Familiarity with the Bremerton, Washington area is beneficial.

Availability : Ability to work on-site in Bremerton, Washington with a flexible schedule including weekends and holidays.