General Manager

Overview :

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MV Transportation is seeking a General Manager who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans.

He / she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities :

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
• Implement, promote, and adhere to company policies and procedures.
• Interact with the bridges committee to effectuate positive changes to policies, procedures, and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications :

Management experience required. (10) Ten years of management experience preferred in a fixed route / paratransit environment.

Will consider a candidate with less experience, but a proven ability to grow and adapt quickly, and proven performance and expertise at providing a high-quality service to the community.

• Knowledge of Trapeze / other scheduling and dispatch software.
• Must have labor / union(s) negotiations / expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multi-tasking skills.
• Additional duties / responsibilities based upon individual contract requirements.
• Completion of a four (4) year college degree in a relevant field is desirable, although relevant education obtained through alternative methods will be considered.

Starting pay range : $170,000-$193,000 / per year

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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