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Senior NOSC Technician / Network Administrator

Senior NOSC Technician / Network Administrator

JCS Solutions LLCReston, VA, US
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Overview

5 days ago Be among the first 25 applicants

Grow, innovate, and generate progress : Harness your expertise to solve challenges and celebrate success!

Job Summary : JCS Solutions has a need for a Senior NOSC (Network Operations and Security Center) Technician / Network Administrator to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. If you are interested in a challenge and a great working environment, apply today!

What's in it for you

  • Join a premier technology firm specializing in innovative solutions.
  • Be part of a collaborative, inclusive, and innovative work culture.
  • Enjoy tremendous growth potential in a high-performing team environment.
  • Benefits : Health, dental, and vision insurance; Life insurance; Short- and long-term disability; Paid time off (PTO); 401k retirement plan with employer match; Annual Professional Development Reimbursement Program; And more.

What you will do

  • Support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives. Maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.
  • Coordinate SHIIFT WORK as determined by management (various shift patterns at Reston / Ft Belvoir and Ft Belvoir areas).
  • Monitor, manage, troubleshoot, fix / repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners.
  • Provide the full range of support services required to manage day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities.
  • Triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution.
  • Report and conduct triage with vendors, DoD, and Government agencies; open incident tickets with these organizations and provide critical data for triage.
  • Draft and send Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines and SOPs.
  • Provide application support to various DTRA offices as designated in SLAs.
  • Create incident tickets, reports (BMC Smart Reporting), tasks, and work orders.
  • Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts.
  • Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds).
  • Develop and enforce operational procedures, incident response workflows, and escalation protocols.
  • Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
  • Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership.
  • Troubleshoot, resolve, and / or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
  • Correlate events and incidents for management of IT services; provide great and prompt customer service to DTRA personnel.
  • Document and communicate degradation of services or outage issues to customers and help with resolution.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL / SLA commitments and are properly documented.

    • What you will bring

  • BS degree and 8 – 12 years or Masters with 6 – 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
  • Oral and written communication for change procedures, and management updates to all levels of government and contractor leadership.
  • Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
  • Experience with Remedy Ticket system.
  • Proficient in Active Directory and managing user accounts and security groups for the agency.
  • Understanding of TCP / IP, DNS, DHCP, VPNs, firewalls, and network protocols.
  • Strong problem-solving and communication skills.
  • Ability to work in a high-availability, fast-paced environment with attention to detail.
  • Must possess an active Security+ or equivalent prior to start.
  • Must be a U.S. citizen and hold an active DoD TS / SCI at time of consideration.

    • Commitment to Non-Discrimination : All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

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