Regional Manager

Job Overview

The Regional Manager (RM) is responsible for the overall performance of multiple-store locations and multiple-businesses (retail, rental, custom and tailoring).

He / she will execute the company and zone direction by coaching Store Managers to run stores efficiently, be customer-ready, setup per visual merchandising direction and up to brand standards.

In addition the RM will create a healthy culture through coaching, positive recognition and creating an environment where opinions matter.

Essential Functions

• Demonstrate direct transparent and consistent communications with regional team and direct reports to ensure alignment between the stores and region.
• Build strong partners with zone multi-unit managers (FOMs, ZVMMs, Recruiters, HRBPs), to utilize the support provided to lead your store teams in various areas.
• Analyze key metrics for stores to ensure established goals are met and achieve the desired performance results as measured on the Scorecard.
• Manage store and regional budgets effectively (Payroll, Supplies, Paid-Outs, Travel & Expense).
• Understand the demographics of the market to provide insights on real estate and traffic trends / results.
• Lead store teams to manage local marketing events such as Bridal Shows, Trunk Shows and other opportunities to drive traffic.
• Develop and implement regional strategy to maximize sales and drive consistent performance results across all stores in the region.
• Conduct store visits to evaluate operating practices, productivity, workflow, and profitability. Prioritize RM schedule based on store performance (high performing / under-performing stores).
• Hold store managers accountable to sustain customer-ready stores and to meet the expectations on the operational, visual, brand, and loss prevention store-walks (audits).
• Ensure stores are visually set to brand standards (inside / outside) and promotional signage is set up per company direction.
• There should be a steady pipeline of internal and external talent at all levels through recruitment and succession planning;

as well as appropriate staffing levels within every store which will allow the region to achieve or exceed goals.

Qualifications

• Bachelor's Degree preferred
• Minimum 5 years of experience successfully leading, managing and developing retail teams or equivalent experience.
• Must have strong project management, decision-making and problem-solving skills.
• Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
• Strong organizational and leadership skills and the ability to multi-task in a fast-paced and dynamic environment.
• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.
• Experience building organizations with strong teams and truly committed staff evidenced by employee retention and engagement.

Physical and Mental Requirements

• Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations.
• Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
• Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
• Must be able to climb ladders.
• Travel as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Frequent (at least 2 / 3 of the workday) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.