NetSuite Presales Consultant-Manufacturing, Food and Beverage, Energy and Agriculture

Job DescriptionHigh-Level OverviewThe Customer Success (CS) Presales team is responsible for assisting the Direct Sales Organization to maximize Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization.

Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the initial sales cycle.

We do this by identifying prospects’ business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect’s solution and implementation strategy.

CS Presales team members work with a variety of stakeholders including prospects’ subject matter experts and C-Level executives, and Oracle NetSuite’s Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.

This individual contributor role, as a Customer Success Advisor, is responsible for contributing to deal strategy, for pitching the value propositions of CS to Direct Sales, Solution Consultants, and prospects, and for scoping, estimating, documenting, and communicating the prospect’s solution and implementation strategy.

Responsibilities include : Leveraging industry knowledge to influence deal, solution, and implementation strategyUnderstanding business operations, financial management and accounting, supply chain management, shop floor operations, and resource management for companies who manufacture or co-manufacturer consumer packaged goods and materials across a variety of industriesSolving prospects’ business problems by applying functional knowledge of project management to estimating and scoping level of effort, technical comprehension to NetSuite as a platform solution, and consultative operational process improvementDeveloping a strong working relationship with the Direct NetSuite Sales teamLeading the professional services selling motion alongside the Direct Sales Account Executive (AE) to ensure that licensing and services sold provide a complete and communicated solution to the customer at implementation go-liveCollaborating with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution, continuing to build product knowledge, and articulating functional and technical solutions to prospectsAdvocating for our Customer Success SuiteSuccess methodology and communicating the advantages it provides to both prospects and our NetSuite Account Executive (AE) teamTranslating each prospect’s business objectives and processes to the appropriate SuiteSuccess SKU and solution to develop and distribute the appropriate scope, estimate and statement of work (SOW)Creating and delivering tailored proposals to prospects while reinforcing our CS value propositionsHandling objections effectively and negotiating with prospects regarding inclusions and exclusions to scopeMaintaining the CS Engagement Record (CSER) by regularly updating notes related to the deal status, expected close date, forecast percentage, estimated hours, change management assessments, prospect info etc.

Developing the team’s resources by coaching and mentoring junior resources on the teamStrategically developing and leveraging strong working relationships across the broader NetSuite organization to increase opportunities to drive more CS revenue and ARRContributing to CS continuous improvement by developing and communicating key ideas to CS leadership and participating in CS organizational improvement initiativesPreferred Entry Qualifications / Skills include : Bachelors’ degree preferably in Business, Operations Management, Accounting, Business Development, Supply Chain Management or equivalent3+ years of experience as a successful technology implementation consultant / project manager and 1+ years’ experience within a given industryPreferred locations : Santa Monica, CA, Denver, CO;

Austin, TX; Nashville, TNOther Locations : Chicago, IL or Burlington, MA will also be consideredPrevious NetSuite experience is highly desirableStrong understanding of Six-Sigma Lean ManufacturingDeep functional knowledge of project-based accounting, job costing, billing & revenue recognition principlesPreferred industry experience : Manufacturing (outsourced or vertically-integrated), distribution, fabrication, supply chain, operations management, CPG, food and beverage manufacturing and distribution, agriculture, energy and oil, project management or consulting for aforementioned industriesAbility to travel 25%Ability to positively influence prospects and customers in the decision-making process, demonstrable sales acumenAbove average ability to effectively communicate verbally and in writingAbility to acquire and maintain an understanding of NetSuite products and industriesAbility to work under pressure, meet deadlines, and work on multiple deals simultaneouslyAbility to work independently and collaborativelyTakes initiative and able to maintain and display positive and professional attitudeIC3 LevelCareer Level - IC3Responsibilities.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations onlyUS : Hiring Range : from $79,000 to $158,200 per annum.

May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following : Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee / Spouse / Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidaysPaid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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