Job Details
Description
Social Service Supervisor
- Directly supervise Case Manager Supervisor, Case Managers, Employment Specialists, Housing Specialists, Substance Abuse Counselors, Continuing Care Workers, and Clinical Social Workers.
- Monitor and complete tasks related to time and attendance, annual performance evaluations, and related salary enhancements.
- Identify, implement, and document staff development issues, which include, but are not limited to, ensuring staff completion of agency mandated courses, core curriculum, and other indicated training.
- Collect, analyze, and report on team statistics as indicated by SCO Family of Services and regulatory bodies.
- Ensure program compliance with appropriate governmental regulations through adherence of SCO Family of Services’ case record review policy, unit inspection policies and other related policies.
- Coordinate specific areas of service delivery as assigned; e.g. employment, CLIENT TRACK, and mental health
- Act as the primary CLIENT TRACK trainer for all client service staff after successful completion of all CLIENT TRACK Train the Trainer’ modules.
- Understand and ensure compliance with all service policies and procedure of SCO Family of Services.
- Identify service delivery gaps and develop indicated service linkages.
- Review all resident complaints and incident reports; ensure follow up on all findings.
- Attend and participate in new resident orientation.
- In the absence of the Assistant Program Manager / Case Manager Supervisor / Client Services / Program Services, act as liaison with other departments.
- Monitor length of stay for residents to ensure compliance with governmental regulations and policies of SCO Family of Services .
- Ensure the delivery of quality and appropriate services to clients through case record audits, CLIENT TRACK reports, case conferences, team meetings, and supervision.
- Ensure compliance with involuntary discharge regulations.
- Perform all other duties as assigned.
- SCO Family of Services is an equal employment opportunity employer
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