Senior Manager, IT Systems Engineering (Platform) - SR1010706

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve.

Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Senior Manager, IT Systems Engineering (Platform)

Location : Sunnyvale, CA or anywhere in the U.S (for the right candidate with relevant work experience)

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve.

Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires consistent and committed practice, something we call the Juniper Way.

Senior Manager, IT Systems Engineering (Platform)

Location : Sunnyvale, CA or anywhere in the U.S (for the right candidate with relevant work experience)

Juniper Networks is looking for a Sr Systems Engineering Manager to oversee the development and operations of Site Reliability Engineering (SRE) programs such as Automation, Observability, Release Pipeline and Service Management.

The SRE organization is rapidly transforming from an operations center to an engineering solution provider by delivering modern tooling, automation, and process reengineering efforts.

This is a tremendous opportunity to lead and champion development agility across the SRE organization. You will be able to apply your vast experience of development best practices to implement every aspect of the development lifecycle from ideation through post-delivery support and maintenance.

We are seeking an energetic and highly motivated leader who will play a pivotal role in maturing our SRE organization to the next level.

You and your team will solve exciting technical challenges by analyzing, troubleshooting, and designing scalable solutions that contribute to our reliability goals.

The services and automations you build will reduce waste and toil, provide greater insights into our business information, and improve our organizational performance.

Responsibilities

Lead design and development of platforms that allow efficient management of availability, security, performance, economics and change aspects of all infrastructure domains i.

e. applications, compute, storage, network, and datacenter.

• Own automation for delivery of Platform services using Infrastructure as Code. Build standard playbooks which can be consumed across multiple teams in the organization.
• Manage on-prem and cloud compute provisioning automation platform for resources hosted on GCP, Azure, AWS, VMWARE, using technologies like Kubernetes, Terraform, Ansible, and Build as Service CI / CD pipelines.
• Implement comprehensive service monitoring and full stack observability platform to ensure uptime and performance, including synthetic, real user, system, application performance, dashboards etc.
• Own automation workflows to manage CI and assets in ServiceNow CMDB.
• Lead L1 incident management team that proactively monitors system generated events to maintain key Service Level Objectives including availability and performance.
• Partner with application and business stakeholders and drive SRE strategies to ensure high quality services are developed and released into production.
• Conduct daily calls or scrum meetings to discuss deliverables and compile status reports for leadership review.
• Work closely with Information Security to specify and document solutions and practices.

Basic Qualifications :

• BA / BS degree in Computer Science or related technical field, or equivalent practical experience.
• 10+ years of hands-on technical experience and 5+ years leading SRE or DevOps teams in a IT service management domain.
• Solid understanding of Windows, Linux, Networking, TCP-IP, Routing, Switching, Firewalls, Load balancers and other infrastructure components, Juniper Networks products experience a plus.
• Solid understanding of modern cloud technologies and hands-on experience with cloud / On-Prem automation and containerization tools and technologies with scripting Proficiency.
• Experience running applications in a public cloud and IaaS, including real world experience with at least one public cloud provider : AWS, Azure or GCP.
• Hands-on experience in DevOps tools like Terraform, Ansible, Kubernetes.
• Ability to nurture and support a strong operations culture : customer / service focus, high quality implementations, self-motivated innovation and problem-solving.
• Demonstrated ability of establishing and maintaining metrics-based process improvement.
• Experience in building and managing strong technical teams.
• Excellent communications, organization, and time management skills.

Preferred Qualifications :

• Experience in implementing and following agile methodologies using JIRA.
• Experience in ServiceNow administration and CMDB management.

LI-AHUYNH

Minimum Salary : $123,000.00

Maximum Salary : $189,000.00

The pay range for this position is expected to be between $123,000.00 and $189,000.00 / year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave.

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected.

We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people.

The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work.

At Juniper we believe this is more than a job - it's an opportunity to help change the world...