Commercial Lines Operations Manager

Job Description

Job Description

The Manager of Commercial Lines oversees and manages the commercial insurance service staff to support the renewal and the development of new Property and Casualty business for the agency.

The manager uses creativity and problem-solving skills to create and implement plans to help the department succeed. The manager will plan, direct, and coordinate the operations of the commercial lines service department while working with the management team to develop and implement organizational strategies, policies, and practices.

Is responsible for the overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

Primary Duties

• Responsible for staffing needs of the Commercial Operations department, including significant input on hiring decisions as well as recommending staffing adjustments based upon annual revenue projections / workloads.
• Serve as a mentor to Commercial Operations staff and oversee the personal career development plans for each employee in the Commercial Operations department.
• Responsible for the review and revision of Commercial Lines departmental procedures and workflows to keep pace with technology advancements, industry or market changes, and E&O compliance related issues.
• Accountable for the measurement of staff service efforts including outstanding expirations, overdue activities, book revenue, and other metrics so that these results can be effectively communicated as part of a continuous quality improvement effort.
• Assure compliance with department procedures, utilizing file audit process techniques.
• Assist with department training issues including assessing training needs and assisting in the development of training programs.
• Responsible for traditional management duties including, but not limited to, the annual budgeting process, limited expense approval, and the tracking of staff attendance.
• Participate in the management of global agency issues from time to time as deemed appropriate by management.
• Collaborate with Revenue team to ensure quality client experience.
• All other duties as assigned.

Years of Experience :

• 3 years of management experience required
• 6-8 years of commercial lines experience, agency experience preferred

Education :

Bachelor's Degree; or combined equivalent years of education and experience

License, Certification, or Registration :

P&C License is required

Additional Information :

• Previous management experience within a Commercial Operations department in an independent agency environment strongly recommended
• Ability to maintain a positive attitude, express enthusiasm, and be flexible desired
• Previous successful leadership roles desired, either within or outside the insurance environment
• Ability to work independently or as part of a team recommended
• Insurance designations such as INS, CISR, ACSR, CIC, CPCU desirable

Benefits :

• Medical, Dental & Vision
• Short-Term & Long-Term Disability
• Extended Holiday Weekends
• Flexible PTO
• Paid Parental Leave
• Company Matching Donations
• 401k, Roth Option & Matching
• Life Insurance
• Hybrid Work Environment
• Wellbeing Coaching
• Mental Health Sessions
• Tuition Reimbursement
• Fully remote position will be considered if candidate is more than 50 miles from local Indianapolis office

Why Work at G&A?

Gregory & Appel helps organizations and people grow through tailored risk management strategies. From helping companies with their business insurance programs and employee benefits offerings to helping individuals protect their assets our team is the difference.

Who wouldn’t want to work for a company that :

• Supports community involvement
• Prioritizes diversity, equity and belonging
• Invests in your future
• Gives 10% of profits back into the community
30+ days ago