OPERATIONS PERFORMANCE MANAGER

Job Description

Job Description

Position Title : Operations Performance Manager

Safety Sensitive : No

Supervisor’s Title : Senior Director of Service Planning

FLSA Status : Exempt

Department : Service Planning

Division : Operations

The salary range is $75,000-$85,000 annually, commensurate with education and experience.

Onsite / No Remote Option

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana.

We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region.

IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

A key measure of any great city is the ease of getting from one place to another. We call it mobility. It’s as essential as access to electricity and clean water.

It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities.

It makes a city a better home and a better place to visit.

At IndyGo, getting people from one place to another is much more than just moving riders : it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas.

We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.

INDYGO MISSION

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism.

Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.

Accountability : We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Diversity : We promote, embrace, and value all individuals.

Safety : We ensure safe and secure environments.

Excellence : We strive for quality in everything we do.

Teamwork : We actively promote effective communication, collaboration, and partnerships.

Respect : We value and treat all with dignity.

BENEFITS WE OFFER

• Full-time positions with guaranteed 40 hours / week.
• Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program

POSITION PURPOSE

The Operations Performance Manager is responsible for compiling, analyzing, and maintaining accurate operations statistics and data records.

This lead role will not only supervise two or more Business Data Analysts but also be responsible for communication with Division staff outside the Service Planning Department, including the Chief Operating Officer, Deputy Chief Operation Officer, Division Directors, and their staff and the establishment of new or modified reporting methods, standard operating procedures, or benchmarking criteria to improve departmental performance and operational efficiencies.

The Operations Performance Manager will oversee business process improvements throughout the Operations Division.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform the functions listed below. IndyGo will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Drives the execution of multiple business plans and analytical projects by identifying operational needs by consulting with business partners, managers, co-workers, or other key stakeholders;
• soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; developing and communicating business plans and priorities;
• removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly;

developing contingency plans; and demonstrating adaptability and supporting continuous learning.

• Manages multiple projects by defining scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines;
• coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues;
• managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs for projects;

and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.

Demonstrate extensive leadership and expertise in leveraging advanced tools such as SQL, Excel, Python, and R to oversee the development of data solutions, including guiding data extraction, transformation, and loading (ETL) processes.

Exhibit comprehensive experience with BI tools such as SSRS, SSIS, SSMS, Tableau / Power BI, etc. to direct the automation of reports, generate actionable insights, and enhance overall operational efficiency and accuracy.

Oversee and review data collection and input procedures to ensure data validity and integrity. Utilize extensive experience to independently or with minimal direction, analyze large datasets, identify potential issues, and recommend necessary adjustments or solutions.

Guide the team in drawing accurate hypotheses and conclusions from complex data, maintaining high standards of data quality and reliability.

Oversees behavior change and process improvement programs by assessing needs and identifying areas for enhancement. Collaborates with cross-functional teams to develop strategies that streamline operations, provides expertise on company policies and procedures, and ensures the availability of appropriate controls, tools, and materials to facilitate behavior change.

Engages with stakeholders to ensure alignment and support, monitors program performance against metrics, identifies post-implementation issues, and develops and secures approval for necessary changes and resolutions.

• Find and use the best practices and models to develop and monitor key performance indicators (KPIs).
• Provides supervision and development opportunities for one or more Data Analysts by selecting and training; mentoring; assigning duties;

building a team-based work environment

Conduct comprehensive research and analysis of industry trends, current and historical data to develop statistical models that evaluate performance, operational costs, and efficiencies.

Stay abreast of the latest technological advancements in transit operations and data analytics.

OTHER FUNCTIONS

• Files and organizes data records.
• Provides data and statistical information to support other departments and outside agencies as needed.
• Performs other duties as assigned.

EDUCATION AND / OR EXPERIENCE

To perform this job successfully, an individual must have the following education and / or experience.

• A bachelor’s degree in business administration, data analytics, mathematics, accounting, statistics, finance, or a related field is required.
• 4+ years of industry experience preferred
• 2+ years of continuous improvement preferred
• Six Sigma Certification preferred
• Supervisory experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily.
• Possess excellent analytical skills with the ability to clearly and succinctly communicate key performance indicators and trends through both written reports and graphical presentations.
• Proficient in mathematical and statistical techniques, including Time Series Analysis, Correlation, Cluster, probability assessment, and statistical inference, to effectively analyze KPI’s.
• Proficient in a wide range of data tools including SQL, Excel, Python / R. Experienced with Microsoft Office applications such as Word, PowerPoint, Visio, Planner, and MS Project, as well as SSMS and other relevant software.
• Proficient in advanced data manipulation and analysis techniques, including DAX (Data Analysis Expressions) and Power Query for Power BI, and calculated fields, table calculations, and Level of Detail (LOD) expressions for Tableau.
• Ability to monitor a budget, to track and control expenses and / or revenues, and to conduct financial analyses.
• Leverage extensive experience with Agile Scrum methodologies to manage iterative development processes, enhance team collaboration, and ensure the timely delivery of high-quality solutions.
• Apply Lean Six Sigma techniques to streamline processes, reduce waste, and improve efficiency, ensuring that projects meet or exceed performance and quality standards.
• Strong decision-making and problem-solving skills.
• Knowledgeable in Root Cause Analysis and Kaizens.
• Mentor and develop team members and direct reports to enhance their skills and knowledge.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

• Ability to work in a deadline-oriented office and multi-project environment.
• Ability to work independently with minimal supervision and rely on other team members.
• Ability to remain stationary for extended periods at a desk or computer, and move throughout the workday, occasionally between departments and / or facilities.
• Some local travel required using a corporate vehicle.

IndyGo is an Equal Opportunity Employer