Systems Engineer

Job Description

Job Description

Under general direction, the position implements, supports, maintains, and evaluates the Authority’s technical systems assigned to the Information Technology Department.

The environment includes network devices (wide-area network WAN and local-area network LAN ), servers (physical and virtual), and desktop systems.

The position may train or participate in work team assignments.

Essential Job Functions

Manage and monitor all installed operating systems (multi-platform operating environment), infrastructure (physical and virtual), and corporate networks (LAN / WAN).

Ensure systems are scalable, highly available, and secure.

• Install, configure, test, and maintain operating systems, including application software and system management tools.
• Maintain security, backup, and redundancy strategies.
• Maintain telecommunications systems, including voice, fax, and data.
• Implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, and switches.
• Create and manage user accounts, directories, files, and their associated permissions. Ensure access privileges on all Authority systems are based on Authority policy and users’ job responsibilities.
• Write and maintain custom scripts to increase system efficiency and lower the need for human intervention on routine tasks.
• Maintain documentation, including network diagrams, hardware and software configurations, hardware and software inventories, database flowcharts, and other related information.
• Participate in the design of information and operational support systems.
• Provide technical support, as needed, to the organization.
• Work with vendors and other IT personnel for problem resolution.
• Administer a variety of database systems.
• Install and maintain closed-circuit television (CCTV) system, including cameras, servers, storage devices, and the software used to administer the CCTV system.
• Oversee and assist in the day-to-day operations of the Authority’s systems, including end user support, server administration, database administration, and monitoring network devices and traffic.
• Assist in the creation and implementation of backup procedures for the Authority’s technical systems.
• Work within pre-identified project budgets and provide input for annual budgeting as well as general assistance in tracking expenditures.
• Assist in coordinating special IT-related projects.
• Provide on-site and on-call support, as scheduled and / or assigned.
• Responsible for OAA’s email system. This includes documentation, training, end user support and troubleshooting by reviewing email logs, records, and network configuration.
• Recommend and maintain new release information, patches, and hotfixes for network devices, operating systems, databases, and applications.
• Maintain anti-spam and antivirus environments.
• Review and refresh knowledge on topics and technologies relevant to the Authority’s IT environment by participating in continuing education, both credited and / or non-credited courses.

Participate in organizations or groups focused on related IT fields that help to accomplish annual goals.

• Research technical manual and guides and respond to user questions.
• Perform other duties as assigned.

Knowledge, Skills and Abilities Required

Bachelor’s degree in computer science, management information systems, computer information systems, data communications, electrical engineering, or other related areas;

combination of formal education and technical experience in lieu of a degree considered; possession of a network, server, or database certification preferred

• Working knowledge of enterprise resource planning (ERP) systems based on Oracle and / or Microsoft products preferred
• Experience in the administration and management of data and server networks, including system configuration, setup, troubleshooting, planning, designing, documentation, and user support
• Working knowledge of LAN / WAN and how networks are leveraged for internet access, email systems, voice, and data traffic;

ability to apply knowledge in day-to-day support efforts of these environments

• Working knowledge of server utilization (VMWare ESXI and vCenter)
• Working knowledge of database systems and daily operational requirements
• Four years’ experience in providing technical support for end users and clients
• Four years’ experience in installing and supporting server (physical and virtual) and desktop technologies
• Four years’ experience in administering user account management, group policy administration, and file system access administration
• Four years’ experience with application transport and infrastructure protocols
• Experience in traditional monitoring software packages and software utilities
• Proper records maintenance and storage for local and distributed environments
• Proficiency in communicating technical concepts in non-technical terms and clients and staff
• Ability to read, interpret, and apply technical data-processing manuals and related documents
• Ability to communicate effectively in both written and verbal communications, including preparing documentation and presentations for management and end users
• Ability to prioritize, organize, schedule, and coordinate a variety of requests, activities, and projects
• Ability to learn and adapt to new software packages and hardware
• Ability to differentiate between colors
• Ability to work efficiently as a team member as well as work independently
• Willingness to work additional hours to include on-call duty during the week and / or weekend, as required

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