Customer Service Representative (Operations Team)

About Us :

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home.

Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide.

A testament to our products and our team, Loloi has earned the ARTS Award for Best Rug Manufacturer in 2010, 2011, 2015, 2016, 2018, and 2023.

Security Advisory : Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process.

To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address.

Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

Loloi Rugs is seeking a motivated and enthusiastic Operations Customer Service Representative based full-time in Dallas, TX.

The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism.

If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we’d like to hear from you.

How to Apply

Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start.

Responsibilities :

• Maintain company standards to ensure high-quality service
• Build relationships with customers to ensure satisfaction and repeat purchasing
• Navigate proprietary software to process and / or modify 45 emailed and / or web submitted orders daily
• Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies within 24-48 hours of submission
• Process an average 15-20 new accounts per day
• Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome
• Maintain an average 90% QA Score monthly for orders processed
• Payment processing via multiple processing platforms
• Attend required departmental meetings
• Coordinate with internal departments to find solutions and resolve matters
• Provide customers / reps with accurate shipping quotes and services
• Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area

Qualifications :

• Excellent organization skills
• Must be able to multi-task, prioritize and manage time effectively
• Excellent verbal and written communication skills
• Proficiency in administrative and documentation procedures
• Ability to always remain professional and courteous with customers

Requirements :

• High School Diploma or equivalent; college degree preferred
• 2+ years of related work experience in a customer-oriented environment

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status.

If you have a special need or disability that requires accommodation, please let us know.