IT Field Service Technician

ONSITE - DURATION - 4 MONTHS - MAYBE TEMP TO HIRE - SHIFT - MON-FRI 8AM - 4 : 30PM

Position Summary

The IT Service Delivery will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Requirements

• Associates degree in Computer Science or related discipline. Equivalent work experience or certifications will be considered.
• Minimum of 1 year relevant direct technical support experience preferred.
• Typical hours of work, Mon-Fri, first shift. With potential for longer hours depending on need.
• Work experience within a pharmaceutical manufacturing and / or laboratory environment is preferred but not required.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
• Must be able to work non-standard hours (weekends, evenings, nights) as needed.
• Service oriented attitude (flexible, personable, approachable).

Key Responsibilities

Key Competencies

EEO

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."

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