Manager, Lending Strategy & Product Management

Manager, Lending Strategy & Product Management

The Manager, Lending Strategy & Product Management is responsible for overall lending product definition and strategy, including all phases of the product lifecycle design, development, testing, rollout, and ongoing support as well as pricing, fee structure, financial performance, and risk and control processes. This role reviews / modifies existing lending portfolio and products, and proposes new products, to ensure we are successfully addressing member needs. They are expected to stay up to date with financial industry trends, related regulatory standards, and market competition. This role provides business and financial analysis needed to evaluate and monitor the enterprise lending portfolio, assess new strategic initiatives and product opportunities, and trouble-shoot issues within the lending product portfolio. Lastly, they collaborate with multiple WPCU departments including Credit, IT, Operations, Finance, Marketing, Member Center Network, Member Help Center, Legal and Compliance.

1) Lending Portfolio(s) Growth - (25%)

• Contributes to the growth goals of the lending portfolio by understanding, identifying, and daily management of products available in the various WPCU markets and acquisition channels (including physical locations and digital).
• Executes on approved business plans and strategic initiatives.
• Drives lending acquisition within all member personas while assessing and controlling the appropriate risks to the credit union.

2) Product Strategy / Design / Development / Pricing - (25%)

3) Industry Data / Member & Partner Feedback (15%)

4) Collaboration / Coordination with Others (15%)

5) Compliance and Risk Management (10%)

6) Data Analysis, Presentations, and Budgeting (10%)

Required Skills

1) Bachelor's degree or equivalent, practical experience in product strategy development is required.

2) 10+ years of experience in any combination of product management, product development, corporate strategy, strategic finance, or management consulting roles within financial services.

3) Demonstrated experience with lending product development and pricing for LOC, mortgages, auto loans, credit card, refinance, business loans, and other personal lending.

4) Proven proficiency to oversee and manage all elements of the product development lifecycle.

5) Ability to self-manage and prioritize multiple initiatives with competing business and technical priorities.

6) Capability to thrive in a fast-paced environment while maintaining strong relationships with business partners and cross-functional stakeholders.

7) Demonstrated ability to learn, apply, and adhere to federal and state regulations / laws, as well as internal credit union policies and management practices as they pertain to lending products.

8) Demonstrated ability to think strategically and tactically; can analyze, reason, problem solve, and prioritize work independently.

9) Competency at analyzing complex business processes and situations, and ability solve problems and / or design recommendations to improve results.

10) Excellent verbal and written communication, organizational, and member service skills required and ability to interface with others positively and professionally.

11) Proficiency with the Microsoft Office Suite including Excel, Word, PowerPoint, and Teams.