Service Manager
Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Field Service Manager position.
This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network.
Experience in facility maintenance management is a plus.
Responsibilities :
- Manage customer special needs and projects
- Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism
- Assist Dispatcher with technician schedules and maintain communication between office and field
- Review and evaluate technician’s operational performance
- Assist with the development of technician’s skills and hiring additional manpower as needed
- Review and approve time-sheets for hourly employees
- Understanding of contractual agreements, operational parameters for each contract and warranty customer
Qualifications :
- Prior management experience required
- Excellent computer knowledge and the ability to use most Microsoft Office programs such as : Word, Excel, Outlook and any new operating system
- Excellent written and verbal communication skills
- Valid driver’s license and clean driving record
- Observe all company procedures and safety rules
Benefits Include :
- Company uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance and short-term disability plans
- Company paid long term disability and life insurance
- Paid time off and paid holidays
k) retirement savings plan with Company match and immediate vesting
Tech-24 is an Equal Opportunity Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity
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