Regional Vice President, Affordable Housing Operations

POSITION : Regional Vice President, Affordable Housing Operations

COMPENSATION : Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $165,000-$180,000 plus bonus potential.

Eligible to participate in the . We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

REPORTS TO : VP, Operations

SUMMARY :

The Regional Vice President of Operations for Affordable Housing is responsible for the oversight and performance of a dedicated group of affordable housing communities, including the direct management of Regional Managers and other supporting operators.

The incumbent will leverage intracompany, intercompany, and external resources to drive operational performance, efficiency, consistency, and innovation across their assigned communities.

RESPONSIBILITIES : ( Including but not limited to ) :

Operations Management :

• Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs).
• Oversee all major planning and execution initiatives necessary to deliver best in class service and performance to all CGM constituents.
• Supervise the preparation of annual operating and capital budgets, marketing, and business plans for all communities under direct management, monitor monthly and quarterly financial performances, and ensure accurate and timely reporting to clients.
• Create, implement, and revise detailed sales, leasing, and operational plans, strategies, programs, and processes that lead initiatives to achieve occupancy and revenue goals.
• Consistently engage the Operations team to review and assess property operations and performance related to leasing and marketing, occupancy, budget management, personnel, facilities, risk management, capital improvements and any other materially relevant topics.

Overall performance will be measured by the Company’s Portfolio Performance Metrics (PPM).

• Cause the performance of regular inspections of communities to ensure proper curb appeal, leasing and maintenance operations, delivery of our brand promise to residents, team members and the community at large.
• Provide oversight for asset preservation and optimization of revenue to include physical evaluation of properties as indicated by property information reporting.
• Cause the implementation of resident retention programs; evaluate the efficiency of programs and make recommendations for improvement as needed.
• Ensure the compliance with all policies and procedures established by CGM for the administration of the properties and the company.
• Ensure that all organizational policies, procedures, and practices follow professional and regulatory standards and further organizational success.
• Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team.
• Provides backup positional and staffing support, including direct management of an assigned on-site asset on an interim basis, as the needs of the business warrant.
• Collaborate with Accounting and Compliance to mitigate risk through sound process and business practices related to the administration and adherence to regulatory requirement related to affordable housing.
• Exhibit a strong understanding of affordable housing markets across the country; understand trends, economic cycles, and new development;

and proactively adjust to changing conditions

Comply with all applicable state and local statutes and regulations.

Strategic Planning :

• Provide ancillary support to the VP, Operations on the creation and administration of the annual operating budget and associated business plans in accordance with company standards.
• On a semi-annual basis, provide a synopsis of the department’s performance to stated operating metrics and relevant data points, completed initiatives, results of related initiatives vs.

desired impact, and recommendations for ongoing improvements for each performance metric and operating team initiative.

• On a quarterly basis, prepare and present an Operations Performance Goals and Infrastructure Roadmap, which prioritizes time / cost savings, competitive advantage, performance improvement, and / or ancillary income opportunities the company should consider pursuing.
• Seek to identify strategies for increasing company income and reducing company expenses.
• Responsible for the monitoring and implementation of the company's quality control & brand standards throughout all phases of each deployed or managed initiative.
• Ensure the continued development, deployment and maintenance of operations tools, strategies, strategy documents, workflows, SOPs, training deliverables and other operational materials.
• Identify required resources and personnel and external partners to execute approved infrastructure initiatives.
• Lead the development of reporting related to performance, compliance, risk, and other quantitative and qualitative measures as decided by company leadership.
• Maintain and optimize existing operational reporting standards and develop new reporting and comparative measurement mechanisms for Cardinal Group Management
• Develop, maintain, and regularly update benchmarking guidance for the Operations teams, Business Development and company leadership for items including but not limited to categorical expenses, revenue strategies, and market absorption and velocity.

Affordable Housing Compliance ( including but not limited to ) :

• Collaborates with the VP of Operations, Compliance Director, and potential 3 parties to develop, implement, and maintain standard operating procedures (SOP) and land use restriction agreements (LURA) in accordance with applicable laws, rules, and regulations.
• Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LITCH requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
• Cause the regular onsite audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move ins / outs, recertifications, lease renewals, interims, denials, waitlists, etc.
• Produces and delivers regular audit summary reports to include items such as the improper application of policies, procedures and / or rules by staff members.

Maintains a tracking system for all files reviewed to facilitate an assessment of the overall processes.

• Ensure files are being maintained properly, kept secure, and confidential.
• Assists the Compliance Director with reporting concerns for all programs.
• Create and / or update Standard Operating Procedures, property forms, and file checklists. Review federal and state regulations for possible updates to policies, procedures, and forms.
• Observe general operations of properties while in the field, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, SAHA Policies and Procedures.
• Compose correspondence, reports, and memoranda as required
• Attends regular training regarding programs with financing restrictions, including all federal, state, and local laws
• Bring non-compliance issues to the attention of the VP of Operations and initiate corrective actions at his / her direction and oversight

Leadership & Development :

• Develop strong working relationships with internal constituents and counterparts, to effectuate efficient and productive collaboration, improved business process and portfolio performance.
• Collaborate and communicate with other departments internal to Cardinal Group Management, including the management Services team, Data, IT & Systems, Finance, the Compliance Team, and the People and Culture Team.
• Collaborate and communicate with other affiliated Cardinal Group Companies, including TURN, Agency Fifty3, Cardinal Group Construction, Cardinal Group Investments, etc.
• Provide direction and mentorship to subordinate team members to ensure their successful onboarding and ongoing personal development throughout their professional journey at Cardinal group.
• Motivate the team through positive recognition and strong leadership providing emphasis on the company’s Culture of excellence, rooted in diversity, equity, and inclusion.
• Perform essential management functions such as hiring, training, coaching, succession management, performance management, salary administration, career development, disciplinary counseling, and termination of subordinates.
• Represent the company in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, subordinates, coworkers, and the general public.
• Lead the formal performance management process for assigned communities.

Client Services & Business Development :

• Develop and maintain strong business relationships with property ownership, oversee property management review, and create and manage or participate in investor / owner communications and reporting
• Establish and Maintain mechanisms for consistent client engagement and feedback, as well as scoring of said feedback based on customer service, portfolio and / or property performance, and other pertinent metrics.
• Work with existing clients to identify and convert opportunities for expanded engagement of CGM and / or ancillary services through CGC-affiliated companies
• Participate in new business activities, as required from time to time
• Take part in due diligence efforts on new acquisitions, directly overseeing areas focused on operations.
• Represent Cardinal Group Management at conferences and seminars, and in industry publications, forums and podcasts as a brand ambassador and industry expert.
• Provide guidance and documentation to Business Development, as requested regarding portfolio and community transition strategy and other related information.
• Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team.

This applies to incoming (transitions) and outgoing (dispositions) communities.

PREFERRED QUALIFICATIONS :

• 10+ years of experience in the multifamily industry with an emphasis on affordable housing.
• Leadership Skills - internally motivated leader with a proven ability to see the vision and drive. frequent and continuous organizational change to provide exceptional results.
• Thorough knowledge of HUD, LITCH, TDHCA, TAA, low-income housing tax credit, tax exempt bond and other affordable housing programs
• Multidisciplinary and multi-functional approach to performing job responsibilities.
• Communication Skills - has excellent verbal and written communication skills with the ability to professionally present vision, strategy, goals, and results both internally and externally.
• Results-Oriented - has a track record of delivering quantifiable results to the organization.
• Operations Management Skills a proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance
• Proven success in budgeting, financial management, team development, and performance management.
• Project Management Skills - proven ability to formulate and execute strategic and tactical organizational and operational plans to improve performance and support Company goals.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
• Independent sound decision-making and problem-solving skills
• Ability to provide technical assistance on complex compliance issues in a simple and accurate manner to ensure compliant and quality application.
• Bachelor’s degree required; Master’s degree preferred.
• Ability to travel when needed to fulfill job responsibilities.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and / or landscape may be unpleasant and / or hazardous.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear.

The employee is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is often required to sit.

Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet.

The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.