VETERINARY RECEPTIONIST

The Front Office Receptionist is a customer service-minded individual who will build positive relationships with demanding clients.

They will be the clinic's face and voice as they receive incoming communications, greet facility visitors, provide proactive outreach to clients, and manage the scheduling of our multi-doctor practice at the hospital and in the field.

The duties and responsibilities of the Front Office Receptionist include the following but will expand as the individual shows growth and initiative.

Essential Functions :

• Provide excellent customer service.
• Educate current and prospective clients with basic product and service information and assist them with scheduling appointments.
• Provide prompt and accurate attention and management to clients and clinical staff.
• Update, document, and manage client and patient accounts in the Hospital Veterinary Management System (HVMS)
• Obtain all required consent and documentation from incoming clients and enter that information into the client and patient file.
• Manage the discharge process for outpatient and hospitalized patients including payment of invoices, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments.
• Support veterinarians with client questions and communication and proactive follow-up and scheduling
• Actively listen to client concerns and provide support and empathy.
• Provide real-time schedule management and support veterinarians working in the field by monitoring their day and notifying clients of any appointment time changes.
• Assist in daily charge capture, ensuring accurate billing and record keeping.
• Provide support around the clinic as necessary.

Qualifications :

• Experience in or working knowledge of the equine industry is required.
• High school diploma or GED required, and able to work full-time.
• Fluent in English. Fluent in Spanish is a plus but not required.
• Reliable transportation to and from work.
• Efficient time management while prioritizing multiple tasks, and functioning under stress.
• Strong problem-solving capabilities.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment handling a high volume of phone calls and emails
• Excellent customer service skills, providing courteous and prompt assistance.
• Proficiency in Microsoft Office, Google Suite, texting, and email are required while knowledge of equine veterinary medicine is a plus.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting up to 50 pounds.

Schedule :

• 8-hour Shift
• Day Shift
• Monday-Friday

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.

Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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