Scope of Responsibilities
Store Management
- Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
- Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
- Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll
Restaurant and Retail Operations
- Effectively prioritizes daily store activities under the direction of the general manager
- Manages operations of total sales floor or sales units (e.g., cash / wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
- Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness, food / product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
- Properly uses MICROS system and its functionality
People Management
- Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
- Develops Chocolateers using coaching, mentoring, and empowerment practices
- Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager
- Serves as a general resource and role model for Chocolateers
Our Company / Job Summary
Immediate openings, ability to start in days!!
Starting Pay - $20.00 per hour
Holiday Pay 1.5x pay for worked holidays!
Free Sundae or shake on every Shift!!
Employee Discount 50% off everything!
Quarterly Bonus opportunity!!
Store Hours Sunday - Thursday 10 : 00am - 10 : 00pm ; Friday - Saturday 10 : 00am - 11 : 00pm
Shifts could be up to 2 hours before / after store hours for prep / cleaning.
Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues.
We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation.
The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!
Ghirardelli has opportunities for Retail Hourly Associates ! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line.
Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.
To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
Specific Knowledge & Skills
Specific Knowledge and Skills
- Clear, professional, and effective oral and written communication
- Team-building skills of empathy, rapport-building, delegation, and empowerment
- Ability to manage time effectively and be self-directed under minimal supervision
- Ability to conduct evidence-based business forecasting for sales and resource needs
- Familiarity with point of sale systems, such as MICROS
- Knowledge of restaurant or retail management techniques
Education and Work Experience
- High school diploma or GED preferred
- One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred
Working Conditions
- Rare to Occasional ability to lift and carry up to 50 pounds
- Ability to travel to various locations across the country
Restaurant and Retail Associate - Chicago, IL
They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. Restaurant and Retail Associate. Performs various tasks associated with...
Restaurant Supervisor
At least 1-year experience as a Team Leader in a food or retail industry or any equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been achieved. We are a stable and fast-growing food service company operating in North America (US &...
Retail Sales & Front End Department Supervisor, Wayfair Stores
We are looking for someone who is passionate and relentlessly focused on leading and developing teams, driving sales target metrics, building personalized connections, optimizing operations and creating an environment that invites and inspires our customers. Support Store Leadership in building the ...
shift supervisor - Store# 02444, CHICAGO & MAIN
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations. Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, inclu...
Housekeeping Supervisor
As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communic...
Retail Store Associate
Physical count of retail products to be performed weekly and monthly. Secures merchandise by implementing security systems and measures. Retail Store Coordinator / Cosmetic Supervisor. Attends all lunch and learns and assigned skincare trainings. ...
Retail Supervisor - Chicago Fashion Outlets, 6129, Chicago, IL
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Advanced selling experience and comprehensive product, retail and industry understanding. HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) opt...
Restaurant Supervisor - City Cruises
The Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfact...
Part Time Tailor, Levi’s® Retail, Chicago IL
While performing the duties of the job the employee may be required to stand, walk, sit, talk and hear, use hands to type and utilize the tools of tailor shop. Understanding of textiles and fabrics with proven skills in sewing, tailoring and textile repair. The employee is occasionally required to r...
Housekeeping Supervisor
Use your knowledge and experience to take preventive measures for the protection and comfort of guests, and the safety and security of associates and the asset. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds. Take act...