SUMMARY
To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of Customer Service with daily processes
RESPONSIBILITIES :
- Order processing from PO receipt to delivery and invoice
- Be the customers focal point on orders, requests, complaints, etc.
- Processing and shipping customer sample requests
- Coordinating complaint management with QA
- Coordinating questionnaires, technical documents with the technical team
- Executing customer communication activities (e.g., change notification letters)
- Improve daily work processes to promote efficiency.
- Maintain high level of Customer service.
- Follow up on customer contracts / agreements / Blanket Orders
- Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply
REQUIREMENTS
- Business / commercial education
- Ideally up to 3 years of international work experience, ideally in value added solution partner.
- Analytical mindset with pro-active approach
- Desire to work in an international, multicultural environment.
- Experience with CRM / ERP software
- Sound conversation techniques
- Discipline to initiate first contact and to make the first step
COMPENSATION : $58,000-$64,000
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