Job Description
Job Description
We are in search of a Customer Service Manager to join our team in Compton, California. The role is pivotal in maintaining customer satisfaction and enhancing our industry reputation.
This is a contract employment opportunity that will require you to oversee our customer service operations, ensure our customer service team delivers exceptional service to clients, and use customer service programs and systems to boost team productivity.
Responsibilities :
- Oversee and enhance customer service operations, ensuring the delivery of superior service to all clients.
- Utilize customer relationship management (CRM) systems to streamline customer service processes and enhance productivity.
- Implement ERP solutions to manage business processes, improving efficiency and service quality.
- Train and guide the customer service team in using ADP for financial services, ensuring accurate and timely processing of customer transactions.
- Leverage Avaya CMS to manage customer interactions, improving customer satisfaction and retention.
- Respond to customer inquiries, resolving issues promptly and professionally.
- Monitor customer accounts, identifying irregularities and taking appropriate action when necessary.
- Perform auditing tasks to ensure compliance with industry standards and regulations.
- Oversee billing functions, ensuring accurate and timely invoicing to customers.
- Handle inbound calls, providing immediate assistance to customers and ensuring their concerns are addressed effectively.
- Must have a minimum of 5 years of experience in a Customer Service Management role.
- Proficient in using ADP - Financial Services and Avaya CMS.
- Strong knowledge of CRM and ERP - Enterprise Resource Planning.
- Experience with ERP Solutions and About Time software.
- Ability to handle Answering Inbound Calls efficiently and professionally.
- Experience in Auditing procedures and Billing Functions.
- Familiarity with Cash Activity management.
- Must have excellent problem-solving, communication, and leadership skills.
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Must have a customer-centric mindset with a high level of professionalism.
- Bachelor's degree in Business Administration, Management, or related field is preferred.
- Ability to work independently as well as in a team-oriented environment.
- Must be open to continuous learning and development in the field.
- Strong interpersonal skills with the ability to build and maintain relationships with customers.
- Must be proficient in Microsoft Office Suite.
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