Joining Cellcom :
Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan.
The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner.
As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.
What you'll be doing :
Acquires and retains potential and existing customers by presenting and selling Cellcom’s product and service offerings from a retail location and over the phone.
Provide world-class customer experience with each interaction through value selling while maintaining operational efficiency.
Meet and / or exceed personal sales objectives by following the SALES process. Stay current with required trainings through the LMS and in-class room learnings.
Participate with in-store merchandising standards to ensure planograms are completed along with store cleanliness.
- Offer new services, rate plans and products to potential and existing customers at a retail location and over the phone.
- Meets individual goals for activations, accessories, device protection and customer retention.
- Present product and services in a value selling manner following the SALES process to ensure transparency is provided to our customers.
- Executes and ensures the customer service delivery process is completed in an accurate and efficient manner in the retail location and over the phone while consistently displaying a positive attitude and professional image.
- Follows appropriate procedures for customer identification and information privacy.
- Adhere to company policies preventing false churn transactions
- Input detailed notes to each account that is accessed.
- Other duties as assigned
What we're looking for :
You need to bring...
- High School Education or equivalent
- 1-2 years of retail or related experience
- Cellular phone use
- Valid driver’s license
It would also be helpful, but not required to have...
Goal-driven experience
Consultant’s average $21 26 / hour (base + commission).
Cellcom does not cap commissions so Consultants can earn more than $26 / hour if they are exceeding sales goals.
To view our competitive benefits, click !
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
This is a drug-free workplace.
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