Senior Amazon Connect DeveloperVirtualVocations • Paterson, New Jersey, United States
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Senior Amazon Connect Developer
VirtualVocations • Paterson, New Jersey, United States
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A company is looking for a Sr. Amazon Connect Developer.
Key Responsibilities
Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security
Design, build, and maintain contact flows, routing strategies, queues, Lex bots, and analytics
Implement and govern Salesforce Voice configuration and support incident response and production maintenance
Required Qualifications
5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice
Expertise in Amazon Connect, Salesforce Voice / Service Cloud, and various AWS services
Strong grasp of telephony fundamentals and integrations / APIs
Experience with security, compliance, and data governance
Agile / scrum experience
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Senior Developer • Paterson, New Jersey, United States
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