Assistant Store Manager, Blue Bell

Assistant Store Manager, Blue Bell

Work Location : Plymouth Meeting, Pennsylvania

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Hours : 40

Pay Details : $28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.

Line of Business : Personal & Commercial Banking

Job Description :

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location.

The role is focused on leading a team to grow and deepen Customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope :

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
• Provides day-to-day team leadership and work direction.
• Leads the team in overseeing the most complex or diverse sales advice activities.
• Requires knowledge and understanding of financial concepts.
• Responsible for driving and reinforcing Advice activities / capability for the team.
• Possesses comprehensive knowledge of the local market and competitive offers.
• Effectively handles critical and / or high-risk issues.

Education & Experience :

• Undergraduate degree or equivalent experience.
• 2+ years related experience required.
• Supervisory or leadership experience required.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of TD Bank products and services.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS.

Customer Accountabilities :

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives.
• Establishes and supports strong partnership between colleagues.
• Leads and reinforces Customer service activities.
• Responsible for maintaining optimal colleague scheduling.
• Acts as an escalation point for Customer problem resolution.

Employee / Team Accountabilities :

• Leads and supports a high performing team.
• Contributes to the process of setting performance objectives for the team.
• Ensures colleagues comply with all TDBFG policies.
• Shares knowledge, information, skills, and subject matter expertise among the team.
• Supports an environment where team freely escalates business challenges.

Our Values : At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture.

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