MSP/Vendor Operations Program Manager

Job Description :

• Client is looking for consultant who can drive outcomes for vendor performance for one project by monitoring work product quality and volume.
• Measure and monitor vendor strategy making note of any opportunities to develop vendor operations and processes.
• Support the implementation of new vendor management initiatives.
• Contribute to project scoping and manage project priorities and allocation of resources within the project.
• Help solve problems with multiple approaches to reach an optimal solution with foresight to anticipate and address future issues.
• Influence across own team and teams with similar objectives to align resources and direction.
• Develop rich relationships, internally and externally, offering support and direction to team members.
• Work with continuous improvement specialists to develop new processes, procedures, methods, tests, and / or components.

Responsibilities :

• Create or maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
• Optimize the productivity of vendors through effectively forecasting labour requirements and creating and overseeing scheduling.
• Build new services and capabilities to improve outcomes being delivered by vendors through novel Training & Transition methodology.
• Work closely with Quality Specialists or directly with vendors, depending on the vertical, to ensure that vendors are meeting SLAs.
• Define and promote a clear escalation process for product-specific queries from vendor workforce to Product Vertical stakeholder team and for issues flagged by the Product Vertical stakeholder team back to vendors.
• Vet and approve access requests and hardware requests from vendors and working with client to coordinate seat assignments, space needs, system deployments, etc.

or working directly with vendors)

• Manage invoices and POs (including approvals where needed) for all assigned vendor engagements and ensure vendor compliance with all billing / cost processes.
• Serve as the overall budget and forecast monitor for all assigned engagements, including monitoring the budget, discussing potential over-spend or under-spend with stakeholders, utilizing open budget on new launches, updating spend forecasts regularly, and tracking actual spend vs.

forecasts / budget to report back to stakeholders.

• Ensure targets are set on a quarterly basis for all assigned vendor engagements and speak to vendor performance trends to stakeholders and leadership.
• Deliver business reviews summarizing vendor performance and exchanging feedback on overall scaling strategy.
• Serve as the primary point of contact for assigned vendor engagements (, answering questions from vendor partners, triaging vendor-reported issues (if applicable)) and communicating operational / process updates to vendors when necessary.
• Drive quality performance management through ensuring QA insights and collection from vendors, ensuring vendors deliver on all expected quality audits / reviews, and assisting vendors with pre-launch quality readiness.

Experience :

• Ability to evaluate offers.
• Perform operational capacity analysis, technical capability determination, and complete financial analysis and Financial Modelling.
• Ability to design processes to analyse, segment, and manage vendors, and continually improve processes that are developed.
• Knowledge of ways to measure, analyse, and manage the performance of a vendor to cut costs, alleviate risks, and drive continuous improvement.
• Knowledge of the metrics by which service is measured, as well as remedies or penalties should agree-on service levels are not achieved.
• Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
• Ability to develop, understand, and apply domain-specific technical knowledge to complete assigned work, tasks, and support others in the organization.
• Knowledge of project planning methodology, deployment planning process, and sequence.
• Knowledge of the management process of business operations for a given product, service, or domain.
• Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.
• Ability to partner with and influence stakeholders (, clients, partners, service providers), including setting service level agreements (SLAs) and performance targets by taking a consultative and data-driven approach.
• Understanding of selection process including recruitment, reviewing applications, and interviewing vendors.
• Understanding of the ways / activities through which new vendors acquire the necessary knowledge, skills, and behaviors to become effective organizational members.

Skills

• Financial modelling
• Analytical
• Cross Functional Collaboration
• Project planning methodology
• Product planning

Education :

Bachelor’s Degree

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.