Job Description
Job Description
Benefits :
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
Benefits / Perks
- Competitive compensation
- Annual incentive reward trip for top performers to beautiful destinations in the southeast
- Continuous training and support throughout your career with Alfa
- Opportunities for advancement
- Discounts on your auto insurance (underwriting approval required) and much more.
Company Overview
Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service.
Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states.
Working for Alfa Insurance is more than just servicing customers and selling insurance. Its making a difference in the lives of your policyholders and the community.
Its creating lifelong relationships. Its about being there when it matters most and protecting those things that are most important.
Its becoming part of a well-respected company that is based on faith, family, community and integrity.
Job Summary
Alfa Insurance customer service representatives are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer service.
They assist the agent in performing sales and clerical function necessary to write and service our existing customers as well as striving to increase business.
Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance.
Responsibilities
Service to customers includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes.
Proficient at adapting to a constantly changing, extremely fast-paced environment.
- Provide support to the agent and service center staff as needed.
- Make decisions to determine applicant insurability and placement using competent skills in binding and processing applications.
- Ensure effective operation of the service center including but not limited to : reports, documentation, and mail distribution.
- Responsible for prospecting new business in multi-line insurance, quoting and binding policies, handling customer inquiries, documenting requests and completing changes, accept and process premiums.
Qualifications
- A high school diploma or equivalent required
- Ability to attain Insurance Producer license within 90 days of hire
- Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
- Team player with a positive, professional attitude
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