Hotel Front Desk Associate

Job Description

Job Description

We are seeking a friendly, customer-oriented Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, managing check-ins and check-outs, and ensuring all guest inquiries and requests are handled promptly and professionally.

This role requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities :

• Greet and welcome guests as they arrive, providing a warm and positive first impression.
• Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.
• Handle guest inquiries, requests, and complaints with a focus on exceptional service and resolution.
• Maintain an organized front desk area, managing correspondence, phone calls, and messages effectively.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Process payments and maintain accurate records of transactions and reservations.
• Collaborate with housekeeping and maintenance teams to ensure rooms and facilities meet guest expectations.
• Manage and update reservations in the hotel’s property management system.
• Assist in coordinating special requests for guests, such as transportation, room preferences, and event arrangements.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.

Qualifications :

• High school diploma or equivalent
• Previous experience in a front desk or customer service role within a hotel or related industry preferred.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using computers and hotel management software
• Ability to multitask and remain calm under pressure during busy periods.
• Flexible availability, including weekends, holidays, and evenings.

Physical Requirements :

• Able to stand for prolonged periods of time
• Able to climb stairs and assist guests with luggage
• Able to walk hallways and perimeter of building
• Able to twist, bend and reach
• Able to lift 25 pounds

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace.

This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job!

EOE / AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.