Director of Client Development - Philadelphia, PA

Job Description

Job Description

Job Overview :

The Director of Client Development will be responsible for driving revenue growth by developing and nurturing long-term relationships with key state, government, and local agencies.

This role will lead client engagement strategies, oversee the client development team, and work cross-functionally to identify new business opportunities.

The ideal candidate will have a proven track record in business development, account management, and client relations. Knowledge of Medicaid space and case management a plus but not required.

Ideally, this candidate should reside in the Philadelphia area and be able to travel to CareLync office at least twice a week.

Key Responsibilities :

• Client Relationship Management :
• Lead efforts to build strong, lasting relationships with existing and new state contacts.
• Identify opportunities to increase revenue through Intra market expansion and new market entry
• Serve as the primary point of contact for key state contacts, ensuring high levels of client satisfaction.
• Responding to state contact emails and requests within 24-hours.
• Business Development :
• Identify and pursue new business opportunities, including partnerships and strategic collaborations.
• Develop and implement client / consumer acquisition strategies to meet or exceed revenue targets.
• Conduct market research to understand client needs, industry trends, and competitive positioning.
• Team Leadership :
• Oversee the expansion development team, providing mentorship, guidance, and performance management.
• Foster a culture of high performance, collaboration, and continuous improvement within the team.
• Leads Intra market business for client success managers
• Strategy and Planning :
• Collaborate with internal teams (Compliance, billing, recruiting and District Managers) to align client development strategies with broader business goals.
• Develop and execute comprehensive client development plans, including forecasting, goal setting, and progress reporting.
• Drive innovation in client outreach and engagement methods.
• Data & Reporting :
• Track and analyze development metrics, including new market pipeline, client satisfaction, and revenue growth.
• Provide regular and timely reports and insights to executive leadership on client development activities and performance.

Qualifications :

• Bachelor's degree in business, project management, account management or a related field required
• 8+ years of experience in client development, business development, or account management, with at least 3 years in a leadership role preferred.
• Proven track record of achieving or exceeding revenue targets and business goals.
• Excellent communication, negotiation, and interpersonal skills.
• Experience leading and motivating a team to drive results.
• Ability to travel as needed to meet with clients and prospects. Travel could be up to 40%

Key Competencies :

• Strategic Thinking : Ability to develop long-term strategies that align with business objectives and client needs.
• Client Focus : Commitment to understanding client pain points and delivering exceptional service.
• Leadership : Strong ability to lead, motivate, and manage a high-performing team.
• Analytical Skills : Ability to analyze complex data and market trends to inform business decisions and present findings to C-Suite and Executive Leadership Team.
• Results-oriented : Driven to meet and exceed revenue targets through effective client development strategies.

Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto.

No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services.

Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.