Lesman Instrument Company (A Kele Company), a nationwide provider of process control valves, industrial instrumentation and analytical instrumentation, is in search of a Customer Service Representative who will work as part of a team to proactively meet our customers' expectations by delivering exceptional customer service while assisting them in choosing the correct product, specifying process instrumentation, valves and hygienic equipment.
Essential Responsibilities
- Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
- Accurately enter and acknowledge orders placed via phone, fax, mail, and e-mail
- Build item cards in the company's ERP system to include navigating the manufacturer's price books and literature in order to create and input a model number, minimum description, pricing, vendor, product class code and lead time information
- Negotiate pricing in order to facilitate sales and / or increase profit margins
- Support outside sales and technical sales support teams as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
- Answer inbound sales calls and emails
- Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service
- Proactively problem solve for customers who have experienced an error with their order and follow up with same to ensure customer satisfaction
- Resolve customer concerns pertaining to products and services
- Assist customers with use and navigation of the company's website and catalog
- Handle literature requests for pricing, data sheets and other requested information
- Monitor and release web orders as required
- Retrieve and accurately enter orders received via customer's electronic PO portal, acknowledging as necessary
- Develop a thorough knowledge of products in the company catalog and other products our vendors offer
- Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance
Preferred Qualifications
- Two to four years of undergraduate work, associate's degree, or applicable certification
- Minimum of one year of related work experience
- Proficiency in Microsoft Office to include Word, Excel and Outlook
- Ability to learn and use company software
- General working knowledge of the industiral process marketplace and industrial process
Kele Companies offers all full-time associates the following benefits and perks :
- Medical, vision, and dental insurance
- FSA (medical and dependent care)
- 401(k) with employer match up to 4% with immediate vesting
- Employer-paid short- and long-term disability coverage
- Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
- Paid time off and paid holidays
- Tuition reimbursement
PI249958787
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