Administrative Director of Operations - ORMC

Position Summary :

The Administrative Director of Operations serves on various hospital committees and collaborates with Orlando Health leadership, the Hospital President and administration, the Hospital management team, Hospital medical staff leadership and the medical staff.

Key components of this leadership role include monitoring quality and budgeting standards, ensuring patient satisfaction, and effectively managing to achieve hospital and organization-wide goals.

This position is responsible for providing direction and oversight for multiple operational areas and department leaders.

Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond.

Collectively, we provide care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life.

We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, it’s our promise to you.

Responsibilities :

Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies.

Plans, leads, organizes, directs, and evaluates the delivery of patient care to achieve sustained outcomes.

Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes, and quality outcomes.

Embraces workplace diversity and participatesin organizational policy formulation and decision-making.

Ensures that a continual improvement approach is implemented to measure actual performance against established standards for patient care.

Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.

Integrates technology to support the improvement of patient care and workload of team members.

Owns the management of team members including recruitment, development, retention, supervision, evaluation, and productivity.

Demonstrates proficiency in sound business practices and operational excellence.

Applies key financial principles and organizational financial targets to departmental projects / budgets.

Achieves financial and operational benchmarks by developing capital and operating budgets and monitoring all operational expenses.

Speaks on behalf of hospital allied health and support services in established meetings with hospital leadership, medical staff, and governing bodies.

Demonstratesinitiative and situational leadership skills.

Embraces, communicates, and promotes effective change.

Ensures the patient experience is exceptional.

Serves as a liaison to administration for team members.

Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.

Facilitates and supports team member involvement in professional and organizational activities.

Upholds self and staff accountable to comply with ethical principles, corporate compliance, and standards of practice.

Holds self and others accountable to Orlando Health’s mission, vision, and values.

Manages various human resources functionsincluding hiring, work assignments, coaching plans, and performance counseling.

Participates in space and facility planning with ACOO and / or COO.

Participates and monitors contracts or negotiations that impact allied health and supportservices within the hospital.

Collaborates in the development of pro-formas for expansion ofservices in allied health and other patient care areas.

Qualifications : Education

Education

Bachelor’s degree is required.

Master’s degree in a health-related field is required; MBA or MHA is preferred.

Licensure / Certification

American College of Healthcare Executives (ACHE) membership.

Experience

Two (2) years of experience in management of a clinical, allied health, or support service department is required.