Customer Service Advocate II

A company is looking for a Customer Service Advocate II (Remote).

Key Responsibilities

Answer member, provider, and broker inquiries regarding product information, benefits, claims, eligibility, and billing

Provide first-level problem resolution and document client interactions according to departmental procedures

Prioritize workflow and multitask effectively in a fast-paced environment while delivering accurate information

Required Qualifications

High School Diploma or GED

3 years of customer service experience

Preferred : 3 years of experience in a call center customer service role or familiarity with medical or insurance terminology

Ability to navigate PC systems and perform data entry

Empathetic and compassionate communication skills