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Warranty Writer Job at Lazydays RV SuperCenter, Inc. in Knoxville
Warranty Writer Job at Lazydays RV SuperCenter, Inc. in KnoxvilleMediabistro • Knoxville, TN, United States
Warranty Writer Job at Lazydays RV SuperCenter, Inc. in Knoxville

Warranty Writer Job at Lazydays RV SuperCenter, Inc. in Knoxville

Mediabistro • Knoxville, TN, United States
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Overview

Lazydays RV is looking for a Warranty Writer to join our growing team!

Summary

This position is responsible for processing warranty claims to manufacturers, suppliers, and extended warranty companies as required. Provide support and direction to internal partners as to documentation required to maximize warranty results.

Why our Teammates Choose Lazydays

  • Paid training
  • The Best Dealership Facilities in the Area

Benefits

  • Paid vacation (yes, we are in the recreational sales and service industry)
  • Employee Stock Purchase Plan (ESPP)
  • Fun work environment (really it is!)
  • Growth opportunities- the growth of our teammates preserves our culture!
  • Sponsorships in our local communities—ways for you to get involved
  • Paid OEM Training

    • Responsibilities

  • Negotiate with the manufacturer's warranty department and 3‑party warranty companies' claims adjusters.
  • Stay up to date on a variety of warranty contract details and manufacturer warranty policies.
  • Develop a working relationship with the manufacturer's warranty department personnel.
  • Keep abreast of laws governing warranty work and claims.
  • Research, gather, and prepare necessary information to substantiate warranty claims and provide timely submission.
  • Effectively facilitate the ongoing flow of information between various stakeholders.
  • Manage warranty claims through the approval process to ensure payment.
  • Overcome any obstacles preventing the claim form from being approved and paid in full, including negotiation, follow‑up, and resubmittal when necessary.
  • Prepare supplemental claims packages and submit them with supporting information to substantiate claim.
  • When necessary, elevate trouble claims to the Warranty Manager.
  • Prepare and submit all warranty claims within the time frame allowed by the manufacturer.
  • Pull parts by a vendor for return shipping to the manufacturer.
  • Attend all company‑required meetings.
  • Additional responsibilities as requested or required.

    • Qualifications

  • Ability to speak, read, write and comprehend English.
  • Excellent customer service and communication skills, both verbal and written.
  • Prior warranty experience preferred.
  • RV knowledge preferred.
  • Detail oriented.
  • Ability to use all electronic office and productivity tools.

    • Education

  • High school diploma or equivalent.

    • Seniority level

    Entry level

    Employment type

    Contract

    Job function

    Information Technology

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at Lazydays RV SuperCenter, Inc. by 2x

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