Job Description
Job Description
Position : Director of Operations
Location : SOAS Headquarters
Department : Operations
Reports to : Chief Operating Officer (COO) / Chief Financial Officer (CFO)
Job Summary :
Reporting to the COO / CFO, the Director of Operations will oversee the day-to-day activities of Son of a Saint, ensuring that the organization is managed and performing efficiently and effectively.
Supervisory Responsibilities :
- Participates in the hiring and training of Operations Department personnel.
- Will act as the direct supervisor for the following employees : Human Resources Manager, Senior Accountant, Logistics Manager, Office Manager, and Building and Facilities Manager.
- Organizes and oversees the work and schedules of Operations Department employees.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Determines labor needs to meet organizational goals.
Supervisory Responsibilities by Department :
- Logistics Management : Develop and implement logistics strategies to streamline processes and enhance efficiency. Optimize transportation routes to minimize costs and improve delivery timelines.
- Building and Facilities Oversight : Manage maintenance schedules and oversee facility improvements. Ensure compliance with safety regulations and maintain a safe working environment.
Coordinate with contractors and vendors for building-related projects.
Human Resources Coordination : Collaborate with the HR team to recruit, train, and retain talented staff. Implement HR policies and procedures to foster a positive work culture.
Address employee concerns and provide guidance on performance management.
Accounting Supervision : Monitor financial activities, budgeting, and reporting. Review financial statements and ensure compliance with accounting standards.
Coordinate with external auditors for financial audits.
Office Management : Oversee administrative functions to support day-to-day operations. Manage office supplies, equipment, and vendor relationships.
Coordinate office layout and space utilization for optimal efficiency.
Duties / Responsibilities :
- Works with chief executives, c-suite, and other members of the leadership team to set the organization's strategic goals.
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated;
identifies opportunities for improvement.
- Reviews, analyzes, and evaluates internal operating procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe.
- Oversees operations personnel to ensure the department is reaching goals set by Son of a Saint leadership.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost in the Operations Department to maintain organizational objectives.
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Improves mentee’s and guardians satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among Operations, Administration, Development, Community Engagement, Programming, and Marketing Departments to produce smoother workflow and more cost-effective processes.
- Projects a positive image of the organization to employees, partners, and community.
- Performs other related duties as assigned.
Required Skills / Abilities :
- Thorough understanding of practices, theories, and policies involved in business and finance.
- Excellent verbal and written communication and interpersonal skills.
- Excellent managerial and diplomacy skills.
- Proficiency in Google Suite and related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
Education and Experience :
- Master's degree in Business Administration or related field.
- Extensive and diversified background of related experience.
- Minimum 10 years of relevant work experience.
Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds at times.