Advisor Program Management

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Senior Project Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges.

Here are the details on this position.

Your role in our mission

• Develop and implement a service management strategy that meets the needs of customers.
• Lead service delivery project management teams by breaking down bigger technological programs and assisting with project staffing
• Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction. Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service.
• Ensure all access, defects, incidents and problems are addressed in timely manner, coordinate with stakeholders, and establish effective communication between stakeholders for post-incident reviews
• Identify potential service improvement opportunities and develop solutions to address them.
• Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics / status; recommend program changes as needed
• Create project / release schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phasesActively manage projects by quickly escalating any risks and implementing risk mitigation solutions

What we're looking for

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 2 or more years of service management and 1 or more years of Medicaid or Medicare experience preferred
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
• Leadership to train, guide and mentor the work of junior colleagues
• Interact with the client and act as the single point of contact for your projects
• A strong executive presenter who communicates ideas clearly
• Creative problem-solver who is capable of managing complex projects and collaborating with cross-functional teams

What you should expect in this role

Remote

The deadline to submit applications for this posting is 7 / 12 / 2024.

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The pay range for this position is $82,700.00 - $118,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.