- Conduct on-site or in-house installation and repair of equipment / systems to ensure it meets Rohde & Schwarz’ high standards of performance
- Diagnose equipment malfunctions, perform repairs and complete preventative maintenance
- Provide remote support to customers and complete service tickets in the ticketing system
- Understand complex RF system architecture and apply that to diagnostic process
- Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
- Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
- Ability to work independently on moderately complex projects
- Effectively communicate with customers in a professional business environment
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