Business Analyst Senior (Hybrid)

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Job ID

278398

Location

Atlanta, Georgia

Full / Part Time

Full-Time

Regular / Temporary

Regular

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About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation.

We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths.

The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts.

Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do :

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

• Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good;
• breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible;

and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

The Georgia Tech Professional Education (GTPE) Academic Program department's portfolio consists of 16+ diverse academic programs, supported by a team of 25+ staff members, serving a population of more than 8,000+ students.

The Business Analyst role conducts discovery for, defines requirements, prioritizes, and routes development work to the appropriate technical support teams on behalf of Academic Programs (AP.

Technical support teams include the Salesforce CRM Services team, Digital Strategy team, Accenture consulting partners, and the Office of Graduate Education Slate team.

The BA may also handle some tasks independently using declarative (no- or low-code) tools.

Following development, the BA manages UAT, as well as adoption and enablement hand off back to the functional users. Functional users include a diverse group, ranging from department leadership, program managers, advisors, students, digital communications specialists, events managers, and more.

Technical systems and tools frequently utilized by the AP BA include : Salesforce CRM, Marketing Cloud, Slate, ClickUp, ITBM, Copado, Azure, Miro, Microsoft 365 suite

Knowledge and understanding of the following tools and systems would also be beneficial : Ellucian Banner, Drupal, Litmus, Formstack, Qualtrics, Zoom

APs primary use for Salesforce CRM relates to student support and engagement. This includes case management, events management, and segmented email communication through Marketing Cloud.

Additionally, over the past 4 years there has been rapid development and release of numerous custom solutions that include custom apps, expanding integrations, various flows, extensive reports and dashboards, and an experience cloud site that supports student success.

AP is currently pursuing development of a Knowledge base and adoption of Einstein AI (Agentforce) features.

This is an opportunity to dive into the deep end on what is possible with Salesforce in the Higher Ed environment and serve as a vital member of a dynamic team.

Job Summary

Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems.

Lead in definition of user business requirements and assure they are appropriately addressed in application implementation.

Redefine business processes to maximize application usage as required. This position will interact on a consistent basis with : assigned user group management and staff, technical project management and staff.

This position typically will advise and counsel : assigned user group management and staff, technical project management and staff.

This position will supervise : NA (may provide work guidance).

Responsibilities

Job Duty 1 -

Document and analyze more complex user business processes and requirements; identify solutions including modification of business process

Job Duty 2 -

Develop specifications and test plans associated with system development or modification

Job Duty 3 -

Advise and support technical group in systems development

Job Duty 4 -

Lead testing of new or modified systems

Job Duty 5 -

Provide communications link between user and technical group

Job Duty 6 -

Prepare reports and other documentation related to system assignments

Job Duty 7 -

Provide ongoing user support including troubleshooting and resolution of more complex system issues

Job Duty 8 -

Perform other duties as assigned

Required Qualifications

Educational Requirements

Bachelor's Degree in Accounting, Business or IT related field or equivalent combination of education and experience

Required Experience

Eight to ten years of job related experience

Preferred Qualifications

Preferred Certifications :

Salesforce Certified Administrator

Salesforce Certified Business Analyst

Salesforce Platform App Builder

Marketing Cloud Email Specialist

or demonstrated Salesforce Trailhead knowledge / ranking

Preferred Skills :

• Proficient understanding use of declarative (no- or low-code) tools in the Salesforce Platform
• Ability to understand end user pain points and solve problems within the Salesforce Platform
• Excellent interpersonal communication skills
• Highly organized and able to document, simplify, and present complex user requirements
• Interest in automating business processes and ability to think logically.
• Knowledge of and / or experience applying Agile and Lean principles would also be a bonus

Knowledge, Skills, & Abilities

SKILLS

• This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies;
• advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s);
• skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities;
• strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills;

excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.

usg.edu / policymanual / section8 / C224 / #p8.2.18 personnel conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.

usg.edu / policymanual / section6 / C2653 .

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and / or employment, contractors, volunteers, and participants in institutional programs, activities, or services.

Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here : https : / / www.usg.edu / policymanual / section6 / c2714 Board of Regents Policy Manual University System of Georgia (usg.edu).

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Grade I5

Anticipated annual salary $75,751.00 to $103,020.00

Background Check

Successful candidate must be able to pass a background check. Please visit http : / / policylibrary.gatech.edu / employment / pre-employment-screening