- Dynamics CRM / CDS
- Custom Workflow / plugin
- Customization
- Experience with Field Service Module within Dynamics 365 CRM is a must
- Power Platform
- Power Automate flow
- Power Apps
What You Will Do :
- Drive design, development and deployment of Dynamics 365 Field Service ongoing implementation & enhancements
- Analyze Business Requirements : Collaborate with business analysts and cross function ERP IT teams, following DevOps process to deliver solution
- Customize and configure with business processes, including entities, forms, workflows, and business rules.
- Develop and deploy custom plugins, workflows, Power Automate Flows and scripts to extend the functionality of Dynamics 365 Field Service.
- Participate in cross functional design for integrations between Dynamics 365 Field Service and other systems, such as Salesforce, FinOps, and third-party applications.
- Create and maintain documentation, including technical design specifications, architectural guidelines, and best practices of D365 Field Service application
- Stay Up-to-Date with Industry Trends : Continuously stay informed about the latest updates and trends in field service management and Microsoft Dynamics 365 Field Service.
Proactively identify opportunities for system optimization and recommend improvements
- Manage the ongoing support, maintenance, and new features of D365 Field Service application with software updates
- Expected travel for 10% for team meetings, UAT, Production go-live and business process discussions
What You Need to Succeed :
- Bachelor's degree in Computer Science, Information Systems or related field
- Minimum of 4-6 years of experience as Field Service Technical analyst / developer
- Knowledge of configuring and customizing Microsoft Dynamics 365 Field Service and Mobile app
- Proficient with Power Platform Apps, Automate flow to extend Dynamics 365 Field Service
- Experience working with or integrating with 3rd party service applications using APIs, web Services and middleware
- Experience working with Microsoft Dynamics 365 Field Service integrated with FinOps is a plus
- Energetic personality who excels in collaboration and teamwork
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