Job Description
Job Description
Abaline is seeking a dynamic, experienced and professional Assistant Customer Service Manager to join our
expanding team in Bayonne, NJ.
This position will transfer to our new office in Brooklyn, NY by January 2025.
As Assistant Customer Service Manager, you will oversee customer complaints and requests, ensuring exceptional customer support while supporting the sales team.
This role requires 100% on-site presence.
Abaline will cover all transportation costs for the newly hired CS assistant manager to our
Bayonne, NJ office till we move to Brooklyn, NY.
Responsibilities :
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Lead a team of two to three customer service representatives.
- Respond promptly to customer inquiries and resolve issues via multiple communication channels.
- Acknowledge and resolve customer complaints efficiently and effectively.
- Develop a deep understanding of our products to provide accurate information and address customer queries.
- Process orders, modifications, and applications promptly and accurately.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with colleagues as needed to address customer concerns and ensure seamless service delivery.
- Provide feedback on the effectiveness of customer service processes to enhance service quality.
- Ensure customer satisfaction and uphold professional customer support standards.
Requirements :
- Must reside locally in or around Brooklyn, NY.
- Bachelor’s degree required.
- Minimum 5 years of experience in customer service.
- Proven experience in developing policies, processes, and procedures for customer service teams.
- Proficiency in MS Office suite.
- Excellent interpersonal and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-focused mindset with the ability to adapt to various customer personalities.
- Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
Company Description
Abaline is a well-established manufacturing and distribution company, supplying the health care industry for over 40 years.
We are a family owned business and thrive by hiring dedicated and motivated individuals to join our team.
Our environment is warm friendly and professional with a much higher than average employee retention rate due to our loyalty to our employees and uncapped earning potential.
Company Description
Abaline is a well-established manufacturing and distribution company, supplying the health care industry for over 40 years.
r nWe are a family owned business and thrive by hiring dedicated and motivated individuals to join our team. r nOur environment is warm friendly and professional with a much higher than average employee retention rate due to our loyalty to our employees and uncapped earning potential.
Software Customer Service Manager
A company is looking for a Software Customer Service Manager. Key Responsibilities:Collaborate with various teams throughout customer engagementExecute service agreements, manage escalations, and ensure best practicesDeliver consistent service levels, coordinate technical changes, and provide techni...
Assistant Manager, Banquet Services
The Assistant Banquet Manager will assume the responsibilities of the Assistant Manager/Manager, Catering Operations when required. Under the direction of the General Manager, the Assistant Banquet Manager will assist with the oversight of daily Banquet functions and activities. Train and counsel se...
Entry Level Customer Service Assistant
As a Customer Service Assistant, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction with our products and services. We are seeking an enthusiastic Entry Level Customer Service Assistant to join our team in New York, NY. Respond to customer inquiries v...
Assistant Customer Service & Sales Manager
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively ...
Customer Service Associate Team Leader (Front End Support Assistant Manager) - Full Time
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient serv...
Assistant Customer Service & Sales Manager
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, arepleted timely, objectively and with proper emphasis on individual dev...
Sales Account Manager, Large Customer Sales, Amazon Ads, US Services
We are looking for a highly motivated Account Manager who is passionate about helping our advertisers make effective, analytically driven marketing decisions. As an Account Manager, you are someone with strong analytical reasoning and problem solving skills. You are strategic in your use of Amazon’s...
Manager, Customer Service
The Manager, Customer Service is tasked with optimizing customer service to our donors and members, utilizing Hadassah’s customer relationship management (CRM) platform. The Manager, Customer Service is responsible for assisting with the day-to-day operations of our customer service department, help...
Office Assistant 2-Customer Service (NY HELPS)
Duties Description Under the direct supervision of the Director of Customer Service and the general direction of the Vice President and Deputy Director II, incumbents will assist in the implementation of the Division’s Customer Care Model to ESD customers including; minority and woman-owned business...
Manager, Sales and Customer Service
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...